Promoted Articles

• Installing Callbar App on Windows

  Follow the steps below to install Callbar App on a Windows machine:

   

  Step 1.

  Click this installation link to initiate the download.

   

  Step 2.

  Save the Callbar setup .exe installation file to your computer [1]:

    

   

  Step 3.

  Click the downloaded file to install it.  A Windows message will pop up:

  

  Simply click the ‘More info’ [2] link and then the ‘Run anyway’ button. 

  The installation will begin:

   

   

  Step 4.

  Once the installation is complete, Callbar App will automatically launch:

  

   

  Follow our best practices for Windows sound configuration.

  Next, log in to Talkdesk Callbar. 

   

  Note: Make sure to also install and update Talkdesk's Click-to-Call extension settings. 

• Talkdesk AppConnect

  Talkdesk AppConnect is the first full-service enterprise software marketplace for call center applications. 

   

   

  Talkdesk is focused on enabling best-in-class interactions between you and your customers, and we understand that external applications may be an important part of that experience. From driving decisions around workforce management, improving service through quality assurance, or providing valuable insights from voice transcription and analytics, Talkdesk AppConnect is designed to help you improve those customer interactions by allowing you to easily and quickly integrate with external applications.

   

   

  Accessing Talkdesk AppConnect 

  If you are an Admin or a Supervisor, you can access it by clicking ‘My Apps’ [1] in the top navigation bar:

  

  Now, simply click the 'Explore AppConnect’ [2] button to start exploring and connecting your Talkdesk contact center to our suite of industry-leading apps.

  Talkdesk AppConnect is a standalone application and can also be accessed by visiting the following link: appconnect.talkdesk.com

  If accessing through this link, by pressing 'Install' on any application you'll be taken to your Talkdesk account and prompted to 'Join AppConnect'.

  Press the 'Try it now' button:

  

  You'll receive a confirmation that AppConnect is enabled and admins can starts installing apps:

  

   

   

  App Categories

  By default, all apps are shown but you can also quickly filter them by category [3]:

  

   

  For example:

  • Voice Analytics: list of Talkdesk partner applications using machine learning, sentiment analysis, or keyword tracking to automatically analyze recorded calls, allowing you to gather additional customer information to improve communication and future interactions.
  • Workforce Management: Talkdesk partner applications offering tools that improve customer service, employee satisfaction and profitability through optimized, automated forecasting and scheduling, to empower and engage employees.

  
  Once ready, follow our instructions to start installing AppConnect applications.

  If an app is not available yet, it will show the 'Contact Talkdesk' [4] button. Click it and fill in the form to be contacted as soon as the application is available:
  
  

  

   

  Partners and Developers

  If you would like to become a partner and see your business featured in AppConnect, please visit: https://www.talkdesk.com/partner

  If you are a developer and interested in building a custom application, please visit: https://docs.talkdesk.com/docs

• Reaching out to Support at Talkdesk

  We strive to provide a perfect product, but if you have a problem, let us know. We're here to help!

   

   

  In order to help us help you, the more information we have from the start, the better and more quickly we can assist you.

  If your enquiry is related to General Support, please reach out to support@talkdesk.com.

  If you have a Billing related question, please email us at billing@talkdesk.com.

  Firstly, if you experienced an issue relating to a specific call, please send us the unique ID of that call, known as the Call sid. We explain how you can retrieve Callsids here. 

  Information to include:

  How often?

  • Is this a brand new problem, or one you've seen before?
  • Is it just affecting you, or your colleagues as well?
  • Does it happen all the time, or just occasionally?
  • If it's only occasionally happening, is there any pattern? For example:
  • Inbound or outbound calls
  • Calls to or from a specific country
  • Calls to or from a specific phone number on your account

  Additional debugging info:

  • Did something happen (or not happen) when you pressed a button?
  • Did you see an error message on screen?
  • Can you send a screenshot? (This is always very helpful)
  • Did you hear an error message when making or receiving a call?

  Problems with calls:

  • What exactly is the problem? (Delays, dropouts, call ended prematurely?)
  • Is there one way audio? If so which direction is the audio missing?
  • How are you connected to the internet? (wifi or ethernet)
  • What type of headset are you using? 

  About You:

  • Are you brand new to Talkdesk and unable to get it working;
  • or, have you been using Talkdesk for months and this is a new problem?
  • Where are you in the world, or are you working from home?

  At times it might seem like we're asking a lot of questions but with the right info we can pinpoint the problem and solve it faster! If you've taken any steps yourself, let us know those too. For example, restarting your browser, or clearing your cache can solve certain problems.

  Further troubleshooting:

  If we're unable to resolve the issue straight away we might call you, or propose getting on a screenshare with you.  

  Finally, if this is your first time reaching out to us please double check our system requirements, the most important of which is that we only support the Chrome browser.