Promoted Articles

• Talkdesk Studio

  Talkdesk Studio is an interactive visual designer that offers Talkdesk Admins a new way to configure, design and manage both simple and complex call flows.

  

  Studio offers a new assignment system providing new capabilities, like time-based actions on virtual queues and interaction prioritization. It’s continuously being extended to provide a best-in-class routing solution with omni-channel capabilities.

  Studio gives contact center admins the ability to visually design customer journeys with little to no code, or expensive IT resources. It features a rich library of powerful and easy-to-use components that admins can use to seamlessly drop in contact center actions such as data dips, complex IVRs and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. Studio also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.

   

  Requirements

  If you're new to Studio, please check our requirements to start using it.

   

  Resources

  To get started with the creation of flows, take our course:

  • Academy Studio Course

   

  For in-depth guidelines, check our advanced documentation:

  • Talkdesk Studio Advanced Documentation

   

  For additional support, please contact your Custom Success Manager or support@talkdesk.com

• Reaching out to Support at Talkdesk

  We strive to provide a perfect product, but if you have a problem, let us know. We're here to help!

   

   

  In order to help us help you, the more information we have from the start, the better and more quickly we can assist you.

  If your enquiry is related to General Support, please reach out to support@talkdesk.com.

  If you have a Billing related question, please email us at billing@talkdesk.com.

  Firstly, if you experienced an issue relating to a specific call, please send us the unique ID of that call. You can check here how you can retrieve the ID. 

  Information to include:

  How often?

  • Is this a brand new problem, or one you've seen before?
  • Is it just affecting you, or your colleagues as well?
  • Does it happen all the time, or just occasionally?
  • If it's only occasionally happening, is there any pattern? For example:
  • Inbound or outbound calls
  • Calls to or from a specific country
  • Calls to or from a specific phone number on your account

  Additional debugging info:

  • Did something happen (or not happen) when you pressed a button?
  • Did you see an error message on screen?
  • Can you send a screenshot? (This is always very helpful)
  • Did you hear an error message when making or receiving a call?

  Problems with calls:

  • What exactly is the problem? (Delays, dropouts, call ended prematurely?)
  • Is there one way audio? If so which direction is the audio missing?
  • How are you connected to the internet? (wifi or ethernet)
  • What type of headset are you using? 

  About You:

  • Are you brand new to Talkdesk and unable to get it working;
  • or, have you been using Talkdesk for months and this is a new problem?
  • Where are you in the world, or are you working from home?

  At times it might seem like we're asking a lot of questions but with the right info we can pinpoint the problem and solve it faster! If you've taken any steps yourself, let us know those too. For example, restarting your browser, or clearing your cache can solve certain problems.

  Further troubleshooting:

  If we're unable to resolve the issue straight away we might call you, or propose getting on a screenshare with you.  

  Finally, if this is your first time reaching out to us please double check our system requirements, the most important of which is that we only support the Chrome browser. 

• Can I receive email notifications when new features are released?

  If you wish to receive an email notification whenever a new feature is released, you can subscribe to our Release Notes section:

  

   

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  Release Notes include new features, enhancements and bug fixes.

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