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How can I test the quality of my network connection?

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You can assess the connection quality by using the Talkdesk Network Test Tool.

The Test Tool gives you the location and connection details, and allows you to test:

  • The Throughput
  • The Call Quality
  • The Turn Connectivity
  • The Bandwidth Speed
  • The Ping

NetTest_i.png

A test typically takes 2-3 minutes to run, so the results are an averaged snapshot of a particular range of time. We recommend you to run the test at least 3 times, at different times of the working day to achieve the most typical results, and to repeat the tests from each office or home location where you have agents making calls.

Note: The Test Tool only currently works using Chrome.

  • Hit “Start[1] and let the test run, give permission for the microphone to be used when asked, and then wait for the test to be completed.

NetTest_ii.png

  • You can click “Restart[2] to restart the test or display detailed test results by hitting “Log[3].
  • When you’re done, add your email address [4] and hit “Send to Talkdesk Support[5].

Once we receive your results, we will review them and get back to you.

Thank you!

We also have a guide on how to interpret test results.

Have more questions? Submit a request

Comments

  • Avatar
    Jim Vey

    I click start and it says "can not load testing credentials"

  • Avatar
    Inês Costa

    Hello Jim, thank you for the comment. There was a glitch in the Network Test Tool which has now been fixed. For a more prompt reply, if you encounter a similar issue in the future, please contact our support team directly and they will be happy to assist you – support@talkdesk.com

    Edited by Inês Costa
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