How can we Help?

How can I test the quality of my network connection?


We provide a network test to assess the quality of your connection. This assesses the quality of your connection based on 5 different criteria, and goes much farther compared to online speedtests. 

This test typically takes a few minutes to run, so the results are a snapshot of a point in time. We therefore ask you to run the test at least 3 times, at different times of the day. Network conditions can vary and it is possible you may get a pass sometimes and failures at other times. 

How to run a network quality test:

1. Choose one of our simple network tests corresponding to the number of users you have online simultaneously. Please run it using Internet Explorer (as Java is required and will not run in Chrome, Edge or recent versions of Firefox and Safari) and select the Verbose mode. To ensure the conditions are typical, please also run it during office hours, when there are other people using the network.

2. The test will take a few minutes to run.

3. Once it is complete (100%), please click the 'Tag Results' button. Enter your Name, Email, Talkdesk subdomain and a ticket reference number if you have one:

4. Click 'Submit' to save your tag.

5. Next, click on 'Email Results' and enter ''

6. Click 'Send Email'

7. Run the test again at two other times of day and send over all results.

8. Repeat the network tests from each office or home location where you have agents making calls.  

Once we receive your results, we will review.

Thank you!

We also have a guide on how to interpret test results.

Have more questions? Submit a request


  • Avatar
    Hari Singh

    Hi Scott,

    I get error when we try to run test that Java Plug is not detected even if this is already done and updated.

    Error = The Java plug-in has not been detected in this browser. The test(s) will not run. Please visit to install or update Java.

    This is the case with every PC, IE and Chrome browser. Can you tell me what we have to do in this case.


  • Avatar
    Sara Costa

    Hi Hari,

    Thank you for bringing this to our attention. It looks like the required Java support on newest Safari versions is also no longer supported. At the moment, unfortunately, it will only work on Internet Explorer (not Microsoft Edge) and Firefox ESR (extended support release) . We are currently looking for a better solution and will update this article as soon as possible. For the time being, please contact our support team: if you encounter any problems, so the team can assist you in performing any required tests.

Powered by Zendesk