Which features are available?
In addition to user experience and layout improvements, compared to the previous version, Talkdesk Live™ offers more metrics and increased granularity into your data. For example:
- Automatic calculation of average handle time.
- Visibility into Ringing and After Call Work statuses for contacts.
- Same-day metrics that update virtually in real-time.
- Widget-level filters.
- Autonomous set of permissions.
- Contact monitoring.
- Changes in agent status.
- Dashboard-level filters.
- Dashboard Timezone selector.
- 4 distinct templates.
- Full-screen mode.
- Drag & Drop and Resize Widgets.
- User-friendly thresholds.
- Search & Sort list views.
- Better use of the available screen real estate / Responsive application.
- Add & Remove Widgets.
- Automatic calculation of max hold time.
- Real-time hold status for contacts.
- Share Dashboards.
Which features are not supported at this point?
We plan to implement support for the following features at a future date:
- Additional widget drill-downs.