Talkdesk Live – Knowledge Base

Talkdesk Live
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Documentation on the new version of Live.

Available Articles

★ Talkdesk Live Overview

★ Talkdesk Live: FAQ

★ Configuring Talkdesk Live Widgets: Overview

★ Creating Talkdesk Live Dashboards

★ Sharing Talkdesk Live Dashboards

★ Managing Reporting for Call Waiting

Scopes in Live Reporting

Live Sentinel v1.0

Outbound Live Campaigns

Offline Agents List

Missed Attempts Widget

Outbound Live Agents per Campaign

Longest Hold Time

Unassigned Contacts List

Live Monitoring: Overview

Managing Live Agents and Live Contacts Widgets

Abandoned Contacts

Answered Contacts

Arrived Contacts

Editing Live Dashboards

Outbound Contacts

Not Connected Contacts (Outbound)

Missed Contacts

Longest Wait Time

Live Agents List

Live Contacts (Inbound)

Live Contacts (Outbound)

“Live Ring Groups” and “Handling Ring Groups”