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Knowledge Base
Monitoring & Reporting
Talkdesk Live
Talkdesk Live
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New articles
New articles and comments
Documentation on the new version of Live.
Available Articles
★
Talkdesk Live Overview
★
Talkdesk Live: FAQ
Outbound Live Campaigns
Offline Agents List
Missed Attempts Widget
Outbound Live Agents per Campaign
Longest Hold Time
Unassigned Contacts List
Live Monitoring: Overview
Creating Talkdesk Live Dashboards
Configuring Talkdesk Live Widgets: Overview
Managing Live Agents and Live Contacts Widgets
Managing Reporting for Call Waiting
Sharing Talkdesk Live Dashboards
Abandon Rate
Abandoned Contacts
Answered Contacts
Arrived Contacts
Editing Live Dashboards
Service Level
Outbound Contacts
Not Connected Contacts (Outbound)
Missed Contacts
Longest Wait Time
Live Agents List
Live Contacts (Inbound)
Live Contacts (Outbound)
Live Contacts List
Live Contacts in Progress (Outbound)
Live Contacts in Progress (Inbound)
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Related Release Notes & Product Notices