Talkdesk Live™ enables admins and supervisors to create and customize multiple dashboards to gain insights into real-time and intraday contact center performance
There are two methods for creating a Live dashboard:
- Using a dashboard layout template.
- Creating a dashboard by using an existing dashboard as a starting point.
Note: To create dashboards in Talkdesk Live > Dashboards > Manage permission needs to be enabled on your assigned role.
Using a Dashboard Layout Template
If you have not yet created a dashboard in Talkdesk Live, follow these steps:
1. Access the Live tab on Talkdesk Workspace™ [1].
2. Click on Create new [2]. A pop-up window will open.
3. Name your dashboard [3].
4. Choose a starting point [4].
- Click on Create dashboard [5].
Note: By default, users can create up to 3 dashboards. However, users in accounts with custom reporting access can create an unlimited number of dashboards.
Deleting a Live Dashboard
Once a dashboard has been deleted, it cannot be recovered.
To delete a Live dashboard:
- Select the desired dashboard [1].
- Click on Settings [2].
3. Choose Delete dashboard [3].
4. Confirm the delete action when prompted.
For additional details, check out these articles: