English (US) Español
Sign in

How can we help?

English (US) Español
Sign in
  1. Knowledge Base
  2. Monitoring & Reporting

Monitoring & Reporting

Utilize our live monitoring, dashboards, and reports to create top-performing agents.

Talkdesk Explore

  • ★ Talkdesk Explore Overview
  • API Explore Calls Report: Overview
  • Explore Duplicate Custom Reports
  • Explore New Landing Page Overview
  • Explore Layout Update
  • Explore - FAQ
See all

Talkdesk Home

  • ★ Talkdesk Home: Overview
  • Using Talkdesk Home
  • Talkdesk Home: Access and Permissions
  • Talkdesk Home Card Catalog
  • Talkdesk Home FAQ

Talkdesk Live

  • ★ Talkdesk Live Overview
  • ★ Talkdesk Live - FAQ
  • Outbound Live Agents per Campaign
  • Longest Hold Time
  • Unassigned Contacts List
  • Live Monitoring: Overview
See all

Talkdesk Performance Management

  • ★ Performance Management: Overview
  • Installing Talkdesk Performance Management
  • Performance Management Best Practices
  • Performance Management FAQ
  • Measure Dictionary for Performance Management
  • Performance Management Reports: Guide

Talkdesk Quality Management

  • ★ Talkdesk Quality Management (QM): Overview
  • Adding a Form Custom Header
  • Agent View in QM
  • Auto-Fail Form Option in QM
  • Branching Form Option in QM
  • Calibrations in QM
See all

Talkdesk QM Assist

  • ★ Talkdesk QM Assist: Overview
  • Configurations in QM Assist
  • Talkdesk QM Assist: Best Practices

FAQ - Monitoring & Reporting

  • How can I know how a call was routed?
  • “Live Ring Groups” and “Handling Ring Groups”
  • What is an abandoned call?
  • What is the difference between a missed call and an abandoned call?
  • Call Flow
  • Hangup causes
See all

Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or other intellectual property. For information about patents covering Talkdesk products, click here.

Home Blog Privacy Policy Cookie Policy Terms of Use Systems Status Global Contacts

® Talkdesk, Inc, All Rights Reserved Worldwide.