Monitoring & Reporting
Utilize our live monitoring, dashboards, and reports to create top-performing agents.
- ★ Talkdesk Explore Overview
- API Explore Calls Report: Overview
- Explore Duplicate Custom Reports
- Explore New Landing Page Overview
- Explore Layout Update
- Explore - FAQ
- ★ Talkdesk Live Overview
- ★ Talkdesk Live - FAQ
- Outbound Live Agents per Campaign
- Longest Hold Time
- Unassigned Contacts List
- Live Monitoring: Overview
Talkdesk Performance Management
Talkdesk Quality Management
- ★ Talkdesk Quality Management (QM): Overview
- Adding a Form Custom Header
- Agent View in QM
- Auto-Fail Form Option in QM
- Branching Form Option in QM
- Calibrations in QM
Talkdesk QM Assist
FAQ - Monitoring & Reporting
- How can I know how a call was routed?
- “Live Ring Groups” and “Handling Ring Groups”
- What is an abandoned call?
- What is the difference between a missed call and an abandoned call?
- Call Flow
- Hangup causes