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  1. Knowledge Base
  2. Monitoring & Reporting

Monitoring & Reporting

Utilize our live monitoring, dashboards, and reports to create top-performing agents.

Talkdesk Explore

  • ★ Talkdesk Explore Overview
  • ★ Talkdesk Explore: FAQ
  • ★ Creating Custom Reports in Talkdesk Explore
  • ★ Creating Custom Dashboards in Talkdesk Explore
  • ★ Default Reports
  • ★ Filtering Dashboards and Reports
See all

Talkdesk Live

  • ★ Talkdesk Live Overview
  • ★ Talkdesk Live: FAQ
  • ★ Configuring Talkdesk Live Widgets: Overview
  • ★ Creating Talkdesk Live Dashboards
  • ★ Sharing Talkdesk Live Dashboards
  • ★ Managing Reporting for Call Waiting
See all

Talkdesk Performance Management

  • ★ Performance Management: Overview
  • Installing Talkdesk Performance Management
  • Performance Management Best Practices
  • Performance Management FAQ
  • Measure Dictionary for Performance Management
  • Performance Management Reports: Guide

Talkdesk Quality Management

  • ★ Talkdesk Quality Management (QM): Overview
  • Adding a Form Custom Header
  • Agent View in QM
  • Auto-Fail Form Option in QM
  • Automating Evaluation Notifications
  • Branching Form Option in QM
See all

Talkdesk QM Assist

  • ★ Talkdesk QM Assist: Overview
  • Configurations in QM Assist
  • Talkdesk QM Assist: Best Practices

FAQ - Monitoring & Reporting

  • “Live Ring Groups” and “Handling Ring Groups”
  • What is the difference between a missed call and an abandoned call?
  • Call Flow

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