Table of Contents
Trunk Widgets (BYOC)
Data Model
Trunk Widgets on Talkdesk Live™ are trunk data model metrics.
Definition
The Trunk Widgets provide administrators with observability into their BYOC trunks within a Talkdesk account. The list of metrics provided is below.
Trunk Status: The operational state of a SIP trunk: Up, Down, or Degraded. When an account has multiple trunks, the dashboard's overall status reflects the least healthy trunk, while each trunk's individual status is also visible in the widget.
Concurrent Inbound Calls: The number of inbound calls active on the trunk at the given time.
Concurrent Outbound Calls: The number of outbound calls active on the trunk at the given time.
Jitter: The variation in delay between received audio packets on the trunk, which can cause choppy or distorted audio during the prescribed period.
Packet Loss: The percentage of audio packets that fail to reach their destination on the trunk during the prescribed period.
Round Trip Time (RTT): The time a packet takes to travel from the trunk to its destination and back during the prescribed period.
Rolling Mean Opinion Score (MOS): The average of perceived call audio quality, on a 1 (poor) to 5 (excellent) scale during the prescribed period
Name
The default names for the widgets are:
Trunk Status
Trunk Concurrent Inbound calls
Trunk Concurrent Outbound calls
Trunk RTT
Trunk Jitter
Trunk Packet Loss
Trunk Rolling MOS Score
Breakdown
There is no breakdown for these widgets.
Sort Capabilities
These widgets do not have sort capabilities.
Time Span
These widgets are real-time metrics, and the time span cannot be modified.
Trunk Status.
Trunk Concurrent Outbound Calls
Trunk Concurrent Inbound Calls.
The remaining widgets can be displayed for any of the following time intervals:
Last 15 minutes.
Last 30 minutes.
Last hour.
Today.
Custom Start Time.
By default, the time span for these widgets is “Last 15 minutes”.
The "Custom Start Time" time span allows you to define the exact time when a metric resets and begins counting each day, based on the dashboard's timezone settings.
Visualization
Important Information: The default visualization is Metric.
Threshold
These widgets do not support Thresholds and notifications.
Filters
You can filter these widgets by SIP trunk. If you have multiple BYOC trunks configured in your Talkdesk account, you’ll observe multiple entries in this list.
Note: The trunk names present in the filter may not be recognizable to an administrator. Please reach out to your Talkdesk representative if you have multiple BYOC trunks to help identify the name of the trunk with a particular remote endpoint.