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Call Dispositions

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After a call is finished you will see a popup window allowing you to select a call summary from a predefined dropdown menu list [1]. For example, you may be able to select from “Left voicemail”, “Wrong number”, “Follow up immediately”, “Disconnected number”, "Potential sale", etc. 

Select_call_diposition_in_call_summary_window__1_.png

 

You can also add a note to the call [2]:

Add_Call_Notes_in_Call_Summary_window.png

 

Press Log [3] and this information will be displayed on the “Activity” tab [5] of the contact’s profile.

Call disposition codes are a simple, yet powerful tool that keeps the entire team on the same page and allows for a quick overview of previous conversations when on the phone with a customer. 

It also allows managers to gain a comprehensive understanding of metrics that are most meaningful to them.

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