After a call is ﬁnished  you will see a popup message allowing you to select a call summary from a predefined dropdown menu list . For example, you may be able to select from “Left voicemail”, “Wrong number”, “Follow up immediately”, “Disconnected number”, etc. You can also add a note to the call :
Press Log  and this information will be displayed on the customer's call summary under the “Activity” tab  on the contact’s proﬁle.
Call disposition codes are a simple, yet powerful tool that keeps the entire team on the same page and allows for a quick overview of previous conversations when on the phone with a customer.
It also allows managers to gain a comprehensive understanding of metrics that are most meaningful to them.