Talkdesk Admin: Overview

Talkdesk Admin is where Administrators can configure account-wide settings. In this application, you can manage permissions, control product-specific features, and define preferences for your account. 

Talkdesk Admin is available as an application in Workspace with the same capabilities as in Talkdesk Classic, except for Studio and Integrations, which can be found on Workspace as freestanding apps. For more information on these apps, please refer to the Talkdesk Studio and the Talkdesk Builder articles. 

Note: Depending on your account’s setup, some tabs may not be available, or you may see additional tabs not listed below.

ADMIN_overview.png

To access the application in Workspace, simply click on the corresponding icon [1].

For more information about the available features, explore the Knowledge Base.

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