The Customization menu option within the Admin interface allows administrators to customize and easily manage their account workspace settings. Individual users may override these settings by updating their preferences from “Workspace settings”, given the setting is also available at the user level (which are: Language, Keep on top and Bring to front)
Keep reading to learn more about the customizable account settings:
- Language: Enables administrators to choose the preferred language [1] for all their users. Once saved [6] the interface will automatically update. Currently, the following languages are available for Talkdesk Workspace users:
- English (US) default.
- French (CA).
- French (FR).
- German (DE).
- Italian (IT).
- Portuguese (PT).
- Portuguese (BR).
- Spanish (ES).
- Dutch (NL)
Note: The preferred language setting may not apply to all applications, as some products still do not support localization.
- Keep on top: this setting [2] is enabled by default, ensuring that your workspace remains in the foreground and visible at all times, even when switching between other applications. This feature is available only in the desktop application and disabling it will only take effect after clicking Save [6].Bring to front: when enabled, this setting [3] ensures the Talkdesk Desktop App will gain focus when a call is ringing by bringing the app to front of all system applications. When disabled, this setting ensures the agents will only receive a pop-up notification when a new call arrives, allowing them to decide whether to accept the call and open the app. This feature is available only in the desktop application and enabling it will only take effect after clicking Save [6]. Make sure that the Talkdesk Desktop App notifications are enabled at the operating system level.
- Minimize to tray: this setting [4] prevents accidental logouts by keeping the application active in the background when the "X" button is clicked. It ensures your call availability status remains even while the UI is hidden in the system tray, allowing for instant restoration via double-click or a full exit through the right-click context menu, through the “quit” option. This feature is available only in the desktop application, and to implement this behavior, administrators must enable the setting at the account level, as it is disabled by default, and it will only take effect after clicking Save [6].
- No-click login: this setting [5] takes users directly to their 'Home' screen without requiring them to click an SSO button or re-enter credentials, once a user has logged in for the first time, unless they quit the app. This feature is available only in the desktop application, and to implement this behavior, administrators must enable the setting at the account level, as it is disabled by default, and it will only take effect after clicking Save [6].