[Customization] Account Workspace Settings

The Customization menu option within the Admin interface allows adminstrators to customize and easily manage their account workspace settings such as account language and enable/disable the Keep on top and Bring to front features. Individual users can override these settings by updating their preferences from “Workspace settings”.

 

Keep reading to learn more about the customizable account settings:

  • Language: Enables administrators to choose the preferred language [1] for all their users. Once saved [4] the interface will automatically update. Currently, the following languages are available for Talkdesk Workspace users:
      • English (US) default.
      • French (CA).
      • French (FR).
      • German (DE).
      • Italian (IT).
      • Portuguese (PT).
      • Portuguese (BR).
      • Spanish (ES).

Note: The preferred language setting may not apply to all applications, as some products still do not support localization.

  • Keep on top: this setting is enabled by default, ensuring that your workspace remains in the foreground and visible at all times, even when switching between other applications. This feature is available only in the desktop application and disabling it will only take effect after clicking Save [4].

 

  • Bring to front: this setting ensures the agents will receive a pop-up notification when a new call arrives, allowing them to decide whether to accept the call and open the app. This feature is available only in the desktop application and enabling it will only take effect after clicking Save [4].
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