Talkdesk CX Cloud
All Users, learn how to use and configure our enterprise-level CX applications.
Talkdesk Agent Assist
- Agent Assist: Overview
- Installing Agent Assist Configuration
- Agent Assist: Intent model selection
- Agent Assist: Quick Answers
- Agent Assist: Creating Automations
- Agent Assist: Language Selection
Talkdesk Agent Workspace
- Conversations: Default Country Code Prefix
- Conversations: Call Switching
- Conversations: Auto-Answer
- Conversations: Status Update to “Offline” - Heartbeat
- What is Talkdesk Agent Workspace?
- Installing Talkdesk CX Cloud and Accessing Agent Workspace
Talkdesk AI Trainer
Talkdesk Feedback
Talkdesk Guardian
Talkdesk Guardian Guardrails
Talkdesk Guardian Identity
Talkdesk Interaction Analytics
Talkdesk Knowledge Management
- Talkdesk Knowledge Management: Overview
- Using Collections
- Using Articles
- Using Procedures
- Using Topics
- Information Architecture
Talkdesk Phone
Talkdesk Predictive Dialer
- Installing the Outbound Dialer
- Managing Access to the Outbound Dialer App
- Creating a Campaign
- Duplicating a Campaign
- Uploading a List
- Creating a Disposition Set for a Campaign
Talkdesk Virtual Agent
Talkdesk Workforce Management
- Workforce Management: Overview
- Getting Started with Workforce Management
- Configuring Workforce Management
- WFM for Resource Planners
- WFM for Agents
- WFM: Importing History