How can we help?

Talkdesk Agent Assist

• ★ Agent Assist: Overview
• Agent Assist: Intent Model Selection
• Agent Assist: Quick Answers
• Agent Assist: Creating Automations
• Agent Assist: Language Selection

Talkdesk Agent Workspace

• What is Talkdesk Agent Workspace?
• Upgrading to Talkdesk Agent Workspace
• Conversations (Voice Channel)
• Contacts
• Voicemails
• Activities

Talkdesk AI Trainer

• Getting Started with AI Trainer
• Training Speech-to-Text Models in AI Trainer
• Training Intent Detection Models in AI Trainer

Talkdesk CX Sensors

• Using CX Sensors Notifications via Talkdesk Integration

Talkdesk Dialer

• ★ Installing the Talkdesk Dialer
• Accessing the Talkdesk Dialer's Reporting
• Adding a Record to a DNCL in Callbar
• Creating a Campaign
• Creating a Disposition Set for a Campaign
• CSV Configuration in Excel

See All

Talkdesk Digital Engagement

• ★ Talkdesk Digital Engagement: Overview
• Talkdesk Digital Engagement: Configuring the Chat Channel
• Talkdesk Digital Engagement: Customizing your Chat Channel's Widget
• Talkdesk Digital Engagement: Configuring the Email Channel
• Talkdesk Digital Engagement: Configuring the SMS Channel
• Talkdesk Digital Engagement: Chat Channel Overview

See All

Talkdesk Feedback

• ★ Talkdesk Feedback: Overview
• Setting up an IVR Survey
• IVR Template Script
• Switching from Sentiment SMS CSAT Surveys to Feedback SMS CSAT Surveys

Talkdesk Guardian

• ★ Talkdesk Guardian Overview
• Guardian FAQ
• Using Talkdesk Guardian
• Using Talkdesk Guardian Users
• Using Talkdesk Guardian Logs
• Using Talkdesk Guardian Cases

See All

Talkdesk Identity

• ★ Talkdesk Identity: Overview
• Identity Tab in Conversations: Overview
• Talkdesk Identity FAQ
• Talkdesk Identity: Configuring Voice Authentication and Voice Enrollment in Studio
• Talkdesk Identity: Phone Validation Overview
• Understanding Utterance and Speaker Verification in Voice Biometrics

See All

Talkdesk Interaction Analytics

• ★ Getting Started with Interaction Analytics
• Using Dashboards with Interaction Analytics
• Using Search with Interaction Analytics

Talkdesk Knowledge Management

• ★ Talkdesk Knowledge Management: Overview
• Information Architecture
• Knowledge Management Cards: FAQ
• Knowledge Management: Connecting to an External Knowledge Source
• Knowledge Management: Remote File Configuration
• Knowledge Management: Salesforce Configuration

See All

Talkdesk Phone

• ★ Talkdesk Phone: Overview
• Talkdesk Phone Home
• Talkdesk Phone Dashboard and Configurations
• Talkdesk Phone Users
• Talkdesk Phone Devices

Talkdesk Virtual Agent

• Installing Virtual Agent
• Virtual Agent: Session Monitor
• Virtual Agent Voice: Overview
• Virtual Agent Digital: Overview
• Virtual Agent Designer: Overview
• Using Virtual Agent Designer: Ask Component

See All

Talkdesk Workforce Management

• ★ Workforce Management: Overview
• Break Rules
• Configuring Workforce Management
• Getting Started with Workforce Management
• Talkdesk Schedule Mobile App
• WFM for Agents

See All