Talkdesk Dialer – Knowledge Base

Talkdesk Dialer
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Documentation on how to configure and use Talkdesk Dialer™ to improve agent connect rates and drive more proactive customer engagement.

Available Articles

★ Installing the Talkdesk Dialer

Accessing the Talkdesk Dialer Reporting

Adding a record to DNCL in Conversations

Answering Machine Detection (AMD) Overview

Campaign Dialing Order: Overview

Creating a Campaign

Creating a Disposition Set for a Campaign

Creating a Preview Dialing campaign

CSV Configuration in Excel

Managing Access to the Talkdesk Dialer

Managing Campaigns Overview

Managing Dialer Automation Events

Managing Lists: Overview

Mandatory & Extra Fields in a List

Preview Dialer: Overview

Setting Custom Labels in a Campaign

Uploading a List