You can edit your roles’ permissions, and grant access to the Talkdesk Dialer™ to specific team members. To manage access to the Talkdesk Dialer app, follow these steps:
1. Sign in to your Talkdesk account, and click on My Apps [1]. The Talkdesk Dialer app will appear.
2. Click “Settings” [2] in the top-right corner of the app window.
3. Hit the Users [3] tab.
4. Choose the users to whom you wish to give access to the Talkdesk Dialer.
5. Click on Save changes [5].
After that, you can grant access to a specific role, by following these steps:
6. Go to Admin [6].
7. Choose Roles and Permissions [7].
8. Check the agent’s role [8].
9. Click on the Permissions tab [9] followed by Edit [10] to modify the permissions.
10. In the “AppConnect” section, tick the desired option(s) [11].
11. Press Save [12].