Managing Access to the Talkdesk Dialer

You can edit your roles’ permissions, and grant access to the Talkdesk Dialer™ to specific team members. To manage access to the Talkdesk Dialer app, follow these steps:

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1. Sign in to your Talkdesk account, and click on My Apps [1]. The Talkdesk Dialer app will appear. 

2. Click “Settings” [2] in the top-right corner of the app window.

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3. Hit the Users [3] tab.

4. Choose the users to whom you wish to give access to the Talkdesk Dialer.

5. Click on Save changes [5].

 

After that, you can grant access to a specific role, by following these steps:

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6. Go to Admin [6].

7. Choose Roles and Permissions [7].

8. Check the agent’s role [8].

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9. Click on the Permissions tab [9] followed by Edit [10] to modify the permissions.

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10. In the “AppConnect” section, tick the desired option(s) [11].

11. Press Save [12].

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