Table of Contents
- What is the Workspace Desktop App
- How to Deploy Desktop App on Multiple Devices
- How to Download and Install the Desktop App Using MSI
What is the Workspace Desktop App
Talkdesk Workspace Desktop app allows you to use Talkdesk CX Cloud as stand-alone software, eliminating the need for multiple browser tabs and promoting overall productivity.
The Workspace Desktop App version is at parity with the browser version and also provides extra functionality described below. Talkdesk updates the Workspace Desktop App regularly, with each version supported for 90 days, see the full details in the Workspace Desktop App Version Support here.
Keeping the Workspace Desktop App up-to-date is critical to ensure users have access to the latest features and fixes. To stay updated on our recent releases, subscribe to the Weekly Digest page on the Talkdesk Knowledge Base, to receive an email notification for new Workspace Desktop App releases.
How to Download and Install the Workspace Desktop App
Access the download link or via your account profile:
- Access Talkdesk Workspace.
- Head to your user profile menu.
- Select the “Desktop” versions” option, to open the download page.
- Select your “Operating System” and Desktop version from the list.
How to Download and Install the Workspace Desktop App using Auto-Updates
Talkdesk Workspace Desktop App provides an auto-update mechanism. When a new version is released, users are automatically prompted with a message, through a notification on the top left corner of Workspace header, to choose if they wish to update the application.
Once downloaded, and the application launched, insert your account name. The Talkdesk Workspace Desktop App will automatically open the default browser and will prompt for login credentials.
How to Deploy Workspace Desktop App on Multiple Devices
Talkdesk offers a Microsoft Software Installer (MSI) package that allows IT Admins to deploy Workspace Desktop App to multiple users or devices in bulk. Please note that the auto-update functionality has been disabled to ensure you have control over the versions installed on your users’ devices.
MSI is recommended for enterprise-grade customers who need to deploy the Workspace Desktop App for hundreds or thousands of devices in bulk, avoiding the need to install it individually.
How to Download and Install the Workspace Desktop App Using MSI
Access the download link or via your account profile:
- Access Talkdesk Workspace.
- Head to your user profile menu.
- Select the “Desktop versions” option, to open the download page.
- Expand the “Operating System” dropdown and select the “MSI” option.
The MSI package natively supports msiexec commands as a common installation option and an endpoint management tool.
Please note that the MSI installation has the auto-update disabled to ensure centralized update management. Important Details:
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“MSI” and “EXE” files are installed at different locations:
- “MSI” - C:\Program Files\talkdesk (at the device level).
- “EXE” - C:\Users\…\Appdata (at the user level).
- If users already have an "EXE" version installed, we highly recommend removing any "EXE" version before installing the "MSI".
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- If installing via a management tool, make sure to use command-line arguments (i.e. switches) with "-" instead of "/", otherwise the commands will have no effect.
- When updating via a management tool, the previous version must be uninstalled before deploying the newer version.
Related Articles: FAQ and Workspace Desktop App Version Support.