Lock Screen
After entering login credentials in the Talkdesk Conversations™ Mobile App, a screen appears with a lock icon and the message: "Contact Talkdesk support to start using the mobile app. Available to Pro Plus and Enterprise subscriptions".
Enabling the Mobile App Setting
The most common cause for this message is that the mobile app functionality is not yet active for your specific account. To resolve this, administrators must contact Talkdesk Support to have the "Support Dashboard" internal setting enabled.
Note: This error typically indicates that an internal toggle must be switched on by Talkdesk to grant your account access to mobile features.
Contacting Support
If the issue persists after confirming your subscription level, please contact Talkdesk Support with the following information:
- Timestamp: The exact time the login attempt occurred (e.g., 10:45 AM).
- Account ID: Your specific account identifier.
- Screenshots: Images of the error message displayed on your mobile device.