Talkdesk Studio: Overview

Talkdesk Studio is a visual routing designer that makes it easy to design, build, and deploy effortless customer journeys with clicks instead of code, and intelligently route your customers to the best fitting agent. Avoid the complexity of mapping interactions, defining rules, and creating IVR menus. With Studio, it’s simple to see the exact flow structure and outcome of an interaction flow at any stage.

Talkdesk Studio is available as an application in Workspace with the same capabilities as in Talkdesk Classic.


To access the Studio application in Workspace, simply click on the corresponding icon [1].



If you're new to Studio, please check our requirements to start using it.



To get started with the creation of flows, take our course:


For in-depth guidelines, check our FAQ and remaining documentation:


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