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  1. Talkdesk Support
  2. Configuring Talkdesk
  3. Talkdesk Workforce Management

Talkdesk Workforce Management
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Documentation about the Workforce Management application.

Available Articles

  • Workforce Management Glossary
  • Workforce Management Overview
  • Getting Started with WFM
  • Configuring Workforce Management
  • Importing History
  • WFM for Agents
  • WFM for Resource Planners
  • Troubleshooting and FAQ
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