The Security settings app in the Admin section of your Talkdesk account provides multiple configurations regarding your account security such as Single Sign-On (SSO), password policies, session management, among others:
- Single sign-on provider [1]: Allows you to select an SSO provider for your agents to log into Talkdesk.
- Account Login [2]: By selecting a Single Sign-On Provider, you can enable or disable Account Login.
- Password Policies [3]: Configure and manage password complexity requirements according to their security needs.
- Requires Two-factor Authentication [4]: When enabled, it will force agents to configure a two-factor authentication (2FA) method to log into Talkdesk.
- Seamless login with SSO [5]: For Talkdesk web version, Desktop App and supported embedded scenarios. By activating this option, once a user is logged in on the selected IDP SSO provider, the user will also be logged automatically on Talkdesk without the need to authenticate via the SSO login button.
- Session Management [6]: Enables user logout when inactive for over a period of time.
- Support Access [7]: Activating this option will enable our Support Team to access your account when needed, for configuration, troubleshooting, and support of your account. This will be done according to the user's permission to view the account's existing data, including personal data. The access to your account data through this option will be subject to monitoring.