Talkdesk Connections™ is Talkdesk’s solution to interact with, and leverage, data contained in any third-party system. It achieves this through custom actions, data pushes, and data dips to and from third-party APIs (Application Programming Interface), and complements the experience with the possibility of sending call-related information to the same third-party systems.
In addition, Connections enables you to quickly and autonomously add custom actions through a simple, no-code interface. This allows for more flexibility, control, and faster implementation of custom scenarios.
Creating a Connection with Talkdesk Connections
Creating an Action with Talkdesk Connections