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Healthcare Experience Cloud for Providers: Overview


Healthcare Experience Cloud for Providers™ is an end-to-end patient experience solution. It leverages Talkdesk’s extensive contact center assets and adds comprehensive healthcare-specific functionalities to provide the best end result for both patients and providers. This solution is available for healthcare provider organizations using Epic Systems EHR.

Note: To begin using Healthcare Experience Cloud for Providers, please reach out to your Customer Success Manager. 


Main capabilities

Healthcare Provider Workspace

This solution leverages Talkdesk Conversations and adds healthcare-specific capabilities through the Patient 360 app. 

Patient 360 bridges the data gap between individual patient interactions, providing agents with the patient’s medical information, previous and scheduled interactions, and more. It does this through four separate cards:

    • Patient Journey: Provides information about upcoming appointments and previous interactions.
    • Patient Details: Contains the patient’s information, from date of birth to gender, private care provider contact details, among others.
    • Medical Information: Lists the patient’s conditions and medication.
    • EHR Shortcuts: Time-saving screen-pop links directing you to useful Epic areas. 


Epic Integration

This integration provides agents to patient information taken in real-time from Epic Systems EHR. This information includes medical details and future appointments. Furthermore, it empowers agents to alter appointments, finding available slots suited to each patient. 


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