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Epic Integration: Overview


Epic integration connects Talkdesk to patient information taken in real-time from Epic Systems EHR. It allows agents to quickly and efficiently access and manage critical information, including viewing patient history and medication details, previous contacts, and altering future appointments.

This integration is available for healthcare providers leveraging Epic Systems EHR and Talkdesk Healthcare Experience Cloud™. Setup and enablement are conducted by your Customer Success Manager. Please reach out to them if you wish to begin using these capabilities. 


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