Integrations

Talkdesk Click-to-Call Extension

• Installing Talkdesk Click-to-Call extension
• Talkdesk Click-to-Call extension disabled automatically

Automated Tasks

• Automated Tasks Filters
• Notifying agents when a voicemail is assigned to them
• Email notifications for missed calls
• Sentiment Integration triggers (Closed Beta)

Talkdesk AppConnect

• ★ Talkdesk AppConnect
• Install-Ready AppConnect Apps
• Installing AppConnect Applications
• Talkdesk AppConnect Permissions
• Talkdesk AppConnect Troubleshooting
• Talkdesk AppConnect Purchase Terms

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Talkdesk APIs / Webhooks / Mobile SDK

• Talkdesk APIs
• Reporting API (Beta)
• HTTP Notifier / Webhooks
• Talkdesk Context for Mobile SDK (Closed Beta)
• Recordings API (Beta)

Talkdesk for Salesforce

• Talkdesk for Salesforce FAQ - New Customers
• Installing Talkdesk for Salesforce
• Installing Talkdesk for Salesforce (for existing Talkdesk - Salesforce integration customers)
• Callbar for Salesforce
• Reporting with Talkdesk for Salesforce
• Talkdesk for Salesforce Automations

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Talkdesk for Zendesk

• Disabling the Callbar CTI Connector for Zendesk
• Using Talkdesk for Zendesk
• Activating your Talkdesk for Zendesk Integration
• Automating Tasks in your Zendesk Integration
• Callbar Chrome App for Zendesk
• Merging Contacts in Zendesk

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Talkdesk for Slack (Beta)

• Using Talkdesk for Slack
• Using Talkdesk for Slack within Talkdesk's Contacts section
• Using Talkdesk for Slack within Talkdesk Live
• Coaching agents using Slack
• Activating your Talkdesk for Slack Integration
• Automating Tasks in your Talkdesk for Slack Integration

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Desk.com

• Activating your Desk.com Talkdesk Integration
• Automating Tasks in your Desk.com Talkdesk Integration
• Callbar for Desk.com
• When I set up an automated task with Desk.com what is the support email?
• I have two different automations enabled for Desk.com but the second does not execute. Why?

BigCommerce

• BigCommerce Integration Activation
• Automating tasks in your BigCommerce Integration

Contactually

• Contactually Integration Activation
• Automating Tasks in your Contactually Integration

Freshdesk

• Freshdesk Integration Activation
• Automating tasks in your Freshdesk Integration

Freshservice

• Freshservice Integration Activation
• Automating Tasks in your Freshservice Integration

Front

• Front Integration Activation
• Automating Tasks in Your Front Integration

Google

• Google Contacts Integration Activation
• SSO with Google credentials

Help Scout

• Help Scout Integration Activation
• Automating tasks in your Help Scout Integration

Highrise

• Highrise Integration Activation
• Automating tasks in your Highrise Integration

Infusionsoft

• Infusionsoft Integration Activation
• Automating tasks in your Infusionsoft Integration

Intercom

• Intercom Integration Activation
• Automating tasks in your Intercom Integration

Kustomer

• Kustomer Integration Activation
• Automating tasks in your Kustomer Integration

LiveChat

• LiveChat Integration Activation
• Automating tasks in your LiveChat Integration

Microsoft Dynamics

• Microsoft Dynamics Integration Activation
• Automating Tasks in your Microsoft Dynamics Integration

Nimble

• Nimble Integration Activation
• Automating tasks in your Nimble Integration

Okta

• Okta Integration Activation
• Updating your Okta Integration from June 21st, 2017 (for existing customers)

Olark

• Olark Integration Activation

OneLogin

• OneLogin Integration Activation
• Updating your OneLogin Integration from June 21st, 2017 (for existing customers)

OnePageCRM

• OnePageCRM Integration Activation
• Automating tasks in your OnePageCRM Integration

Pipedrive

• Pipedrive Integration Activation
• Automating tasks in your Pipedrive Integration

ServiceNow

• ServiceNow Integration Activation
• Automating Tasks in Your ServiceNow Integration
• Talkdesk for Service Now screen pop

Shopify

• Shopify Integration Activation
• Automating tasks in your Shopify Integration

SnapEngage

• SnapEngage Integration Activation

UserVoice

• UserVoice Integration Activation
• Automating tasks in your UserVoice Integration

Zoho

• Zoho Integration Activation
• Automating tasks in your Zoho Integration

GENERAL FAQ - Integrations

• Contact Sync FAQ
• Can I see the status of my integrations' requests?
• Widget Mode - Disabling Calls in The Main Talkdesk Web Application
• How can I filter voicemail notifications, so only those agents with certain ring group are notified?
• How do I turn off the Missed Call or Voicemail notification emails?
• How does Talkdesk handle contacts that are merged in Desk?

See all 10 articles