Integrations

Talkdesk Click-to-Call Extension

• Installing Talkdesk Click-to-Call Extension
• Talkdesk Click-to-Call extension disabled automatically

Automated Tasks

• Automated Tasks Fields
• Automated Tasks Filters
• Managing Existing Automations
• Context in Automations
• Email Notifications for Missed Calls
• Notifying Agents when a Voicemail is Assigned to them

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Talkdesk AppConnect

• Talkdesk AppConnect
• Installing AppConnect Applications
• Talkdesk AppConnect Permissions
• Talkdesk AppConnect Troubleshooting
• Talkdesk AppConnect Purchase Terms
• Managing AppConnect Users

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Talkdesk APIs / Webhooks / Mobile SDK

• Interaction Announcement API
• Toggle Recordings API
• Talkdesk APIs
• Reporting API
• Recordings API
• HTTP Notifier / Webhooks

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Talkdesk for Salesforce

• Using the Salesforce Preview Dialer
• Setting up the Salesforce Preview Dialer
• Enabling SMS for Lightning Flows
• Granting Login Access in Salesforce
• Enabling and Configuring Salesforce Relate To
• Using Salesforce Relate To

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Talkdesk for Zendesk

• Using Relate to Ticket in Talkdesk for Zendesk
• Using Talkdesk for Zendesk
• Activating your Talkdesk for Zendesk Integration
• Automating Tasks in your Zendesk Integration
• Enabling Relate to Ticket in Talkdesk for Zendesk
• Disabling the Callbar CTI Connector for Zendesk

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Talkdesk for Slack

• Using Talkdesk for Slack
• Using Talkdesk for Slack within Talkdesk's Contacts section
• Using Talkdesk for Slack within Talkdesk Live
• Coaching agents using Slack
• Activating your Talkdesk for Slack Integration
• Automating Tasks in your Talkdesk for Slack Integration

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BigCommerce

• BigCommerce Integration Activation
• Automating tasks in your BigCommerce Integration

Contactually

• Contactually Integration Activation
• Automating Tasks in your Contactually Integration

Freshdesk

• Freshdesk Integration Activation
• Automating tasks in your Freshdesk Integration

Freshservice

• Freshservice Integration Activation
• Automating Tasks in your Freshservice Integration

Front

• Front Integration Activation
• Automating Tasks in Your Front Integration

Google

• Google Contacts Integration Activation

Help Scout

• Help Scout Integration Activation
• Automating tasks in your Help Scout Integration

Highrise

• Highrise Integration Activation
• Automating tasks in your Highrise Integration

Infusionsoft

• Infusionsoft Integration Activation
• Automating tasks in your Infusionsoft Integration

Intercom

• Intercom Integration Activation
• Automating tasks in your Intercom Integration

Kustomer

• Kustomer Integration Activation
• Automating tasks in your Kustomer Integration

LiveChat

• LiveChat Integration Activation
• Automating tasks in your LiveChat Integration

Microsoft Dynamics

• Microsoft Dynamics and Dynamics 365 Integration Activation
• Automating Tasks in your Microsoft Dynamics Integration
• Automating Tasks in your Dynamics 365 Integration

Nimble

• Nimble Integration Activation
• Automating tasks in your Nimble Integration

Olark

• Olark Integration Activation

OnePageCRM

• OnePageCRM Integration Activation
• Automating tasks in your OnePageCRM Integration

Pipedrive

• Pipedrive Integration Activation
• Automating tasks in your Pipedrive Integration

Talkdesk for ServiceNow

• Using ServiceNow Update Call Log and Preview
• ServiceNow Integration Activation
• Automating Tasks in your ServiceNow Integration
• Talkdesk for ServiceNow screen pop
• Using ServiceNow Case Pop
• Enabling CSM/ITSM in Talkdesk for ServiceNow

Shopify

• Shopify Integration Activation
• Automating tasks in your Shopify Integration

SnapEngage

• SnapEngage Integration Activation

UserVoice

• UserVoice Integration Activation
• Automating tasks in your UserVoice Integration

Zoho

• Zoho Integration Activation
• Automating tasks in your Zoho Integration

GENERAL FAQ - Integrations

• Contact Sync FAQ
• Can I see the status of my integrations' requests?
• Widget Mode - Disabling Calls in The Main Talkdesk Web Application
• How can I filter voicemail notifications, so only those agents with certain ring group are notified?
• How do I turn off the Missed Call or Voicemail notification emails?
• If we update a contact's phone number in an external integration, will it be updated in Talkdesk automatically?

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