Activate the integration between Talkdesk® and Kustomer by following the steps on this page.
Get Your Kustomer API Key
Firstly, log in to your Kustomer account and follow these steps to get your API key:
1. Click the settings' icon on the left sidebar [1].
2. Select API Keys [2].
3. Click on New API Key [3].
4. Provide a name for your API key [4].
5. Select the org.admin, org.user and org.hooks roles [5]. Hit Create [6].
6. Now, copy your API key [7] and save it somewhere safe before continuing.
Activate the Kustomer Integration in Talkdesk
7. Log in to your Talkdesk account as an Administrator.
8. Click on the Admin section [8].
9. Select the Integrations tab [9].
10. On the “Integrations Manager” page, click on Add New Integration [10].
11. Find Kustomer and click on Add Integration [11].
12. Enter your Kustomer account URL [12].
13. Paste your API token [13].
14. Enter the Web Hook URL [14].
15. Select the appropriate settings for contact synchronization, agent synchronization, interactional retrieval and action preview [15].
16. Click on Save [16].
The integration is now configured and, if you have enabled contact and/or agent synchronization, those processes will start immediately. You may also begin adding automations.