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LiveChat Integration Activation

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LiveChat integration setup is quick and easy. No programming is required: just configure your LiveChat account information and the integration process will be complete.

Follow the steps below to activate the integration.

Get Your LiveChat Credentials

To complete this step, make sure that you have an active LiveChat account as you will need your license ID.

To obtain your LiveChat license ID, please follow these instructions:

  • Log in to your LiveChat account.
  • Click 'Settings' [1] on the left sidebar.
  • Select 'Chat widget', under 'Channels' [2].
  • In the code section, you can easily find your 'License ID' (a 7-digit number) [3]. Copy this number so that you can use it later in Talkdesk.

Livechat_integration_activation_1-3.png 

Next, you will need to get the API key:

  • Click on 'Agents' from the left sidebar [4].
  • Select your agent [5].
  • Go to 'Your API key', click on 'reveal' and copy the key [6]. Paste it somewhere safe.

LiveChat_integration_activation_4-_6.png

 

Finally, add the webhook for Talkdesk:

  • Click on 'Settings' [7].
  • Select 'Webhooks' under 'Integrations' [8].
  • Click on 'Add a Webhook'.
  • Select 'chat ends' [9].
  • In 'Target URL', paste the URL copied from Talkdesk [10]: https://td-p-crm-bridges.herokuapp.com/livechat/webhook
  • Click on 'Add a Webhook' to save [11].

LiveChat_integration_activation_7-11.png 

Activate the LiveChat Integration in Talkdesk

Follow these steps to activate the integration:

  • Log in to your Talkdesk account as an Administrator.
  • Select the 'Admin' [12] section.
  • Click on the 'Integrations' tab [13].
  • Scroll down to LiveChat and click on the corresponding 'Connect' button [14].

LiveChat_integration_activation_12-_14.png

Fill out the form with your LiveChat credentials, as follows:

  • In 'Login', enter the e-mail address that you have used to register in LiveChat [15].
  • In 'Access Token', paste the API key copied from LiveChat [16].
  • Paste the 'License ID', also copied from LiveChat [17].
  • Then, select the appropriate boxes to synchronize contacts, agents chat interactions [18].

LiveChat_15-19.png

 

Once you have completed these steps click 'Save' [19], and that’s it!

The Talkdesk and LiveChat is now complete and information will be synchronized between the two accounts.

Note: You will only see contacts and interactions that happened after the integration was activated.

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