Installing Talkdesk Click-to-Call Extension

Talkdesk Click-to-Call Extension allows you to use our Click-to-Call functionality and call your customers directly from your favorite Helpdesk, CRM, sales software or website through a simple click on a number.


Installing Click-to-Call

Using Click-to-Call

Configuring Talkdesk Click-to-Call Extension Settings

Why can't I click on some phone numbers?


Installing Click-to-Call


To start using Click-to-Call, please add the Talkdesk Click-to-Call Extension from Chrome Web Store.


Using Click-to-Call

Once installed, the Talkdesk Click-to-Call Extension starts scanning your websites and systems, adding a link to each phone number. To start a call:

Click on the phone number you want to contact.



You can rather right-click on a phone number and use the menu to initiate a call, by selecting Call.



  • Conversations (Workspace) and Callbar assumes the account’s Default Prefix every time an agent selects a phone number without a prefix.
  • If the account’s Default Prefix is not suitable for a specific call, agents can change it when the window opens and the dialing attempt begins. Then, they  can proceed with the call using the correct prefix.


Configuring Talkdesk Click-to-Call Extension settings

To configure Talkdesk's Click-to-Call settings, follow these steps:


1. Type in chrome://extensions in the address bar [1] and press enter

Or, click on settings [2], go to More Tools [3] and choose Extensions [4].



2. Search for Talkdesk Click-to-Call Extension and click Details [5].



3. Scroll down to Extension options [6] and click to open it.


click_to_call_7.pngA screen will show up allowing you to change your settings [7].                          

In this page, you can configure and change the following options:

  • Talkdesk Logo: Show/hide the Talkdesk icon that shows next to phone numbers, when these are highlighted by the Click-to-Call Extension
  • Make the call through: Choose where you want the call to be initiated on, by default:
  • Extended Detection: Enable an “Extended Detection Mode”. This will force Talkdesk to look for phone numbers on any website, even when they are not following the recommended practices and format.
  • In case you enable the “Extended Detection Mode”, you can also configure a list of exceptions. If you add a website to this list, it will ignore it when trying to detect phone numbers. This is especially important, as the Extended Detection may slow down the browser.

Once done, Save [8] your changes.


Why can't I click on some phone numbers?

It is possible that some phone numbers on a public website are not getting properly fetched or hyperlinked, or they are getting hyperlinked, but it’s not possible to click them to initiate a call through Talkdesk. This can happen for several reasons, including:

  • Web developers have not made the phone number on the website code into a proper link by wrapping it in a hyperlink with the tel: schema.
  • Phone numbers on the website were not correctly specified, either in international, national formatting or in standard E.164 format: the plus sign (+), country code, area code, and number. If providing a number in local national format, they should also specify the country as an optional parameter. If no country is provided, this will default to US.
  • Libphonenumber, Google’s open-source phone number handling library, is used to properly format possible phone numbers for a given region, using length and prefix. While not absolutely necessary, it’s a good idea to separate each segment of the number with a hyphen (-) for easier reading and better auto-detection.


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