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UserVoice Integration Activation

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UserVoice integration setup is quick and easy.

No programming is required; just enter your UserVoice account information and the integration process is complete. Follow the instructions below to activate the integration.

 

Get Your UserVoice API Key

To complete this step, make sure that you have an active UserVoice account, as you will need an API key.

  • Log in to your UserVoice account.
  • Click the gear icon [1] at the bottom left corner.
  • Under Integrations [2], select UserVoice API keys [3].

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  • Select Add API key... [4].

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  • Enter the integration’s  “name” [5], mark it as “trusted” [6]  and click on Add API key [7].

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  • Copy the “API Key” and “Secret” [8].

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Activate Your UserVoice Integration in Talkdesk

  • Log in to your Talkdesk account as an Administrator.
  • Click on the Admin [9] section. 
  • Select the Integrations [10] tab.
  • On the “Integrations Manager” page, select Add Integration [11].

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  • Find UserVoice and click on the Add Integration [12] button.

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  • Fill out the form with your UserVoice credentials: Enter your sub-domain in ”Account Name” [13].
  • Paste the “API Key” [14] and the “API Secret” [15] that you copied from UserVoice. Select the appropriate boxes to synchronize contacts, agents and to load interactions and interaction types [16].
  • Once you have completed these steps, click Save [17].

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The integration between Talkdesk and UserVoice is now complete and you can start adding your automations.

 

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