Olark Integration Activation

 Follow these steps to activate the Talkdesk and Olark integration:

1. Log in to your Olark account and click on Settings [1].

2. Select Installation [2] from the left sidebar.

3. Copy your Olark “Site ID” [3] and paste it somewhere safe. You are going to use it later in Talkdesk.



4. Log in to your Talkdesk account as an Administrator and click on Admin [4].

Note: If you are in Talkdesk Workspace, you can access the integration and all features described below by navigating to the Talkdesk Builder app. For more information, please refer to this article

5. Select the Integrations [5] tab.

6. Click on Add New Integration [6].



7. Navigate to the Olark integration and click on Add Integration [7].



You will now have to fill out the form with your Olark credentials.

8. Enter the “Site ID” [8] from step 3.

9. Select the appropriate boxes [9] to synchronize contacts and chat interactions.

10. Click on Save [10].



The Talkdesk and Olark integration is now complete. 

Note: You will only see contacts and interactions that happened after the integration was activated.

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