If we update a contact's phone number in an external integration, will it be updated in Talkdesk automatically? – Knowledge Base

If we update a contact's phone number in an external integration, will it be updated in Talkdesk automatically?

Published July 07, 2014 19:36 • Last Updated July 04, 2023 12:59

Any modifications to a contact in an external integration are pushed to Talkdesk's corresponding contact record.

Google contacts are the rare exception and only provide a one-way synchronization from Google contacts to Talkdesk.

Note: When a number is removed from an External Integration Contact, the corresponding number within the Talkdesk Contact will not be removed.

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