Uploading Contacts with Contact Importer

To upload a CSV list of Contacts into Talkdesk follow these steps:

  1. Prepare the CSV file to import, which must follow the columns (values) shown in our template. It must also explicitly use the UTF-8 encoding format when being saved. Here is the example template file.Screenshot_2023-05-09_at_11.32.34.png
  2. Select the Builder section [1].
  3. Select the Integrations tab [2].
  4. Click on Add Integration, look for "Contact Importer", and click the Add Integration button [3].Screenshot_2023-05-09_at_11.40.49.png
  5. Click the Choose File button [4] and locate the CSV file you prepared in step 1.
  6. Specify the tag that will be used for all the contacts imported from the CSV file [5].
  7. Tick the boxes next to "Synchronize Contacts" and "Contact Types" [6].
  8. Click the Save button and the import process will start.

The time it takes to import the contacts will depend on the number of contacts in the CSV file.



  • Contacts are de-duped based on phone number and email address.
  • Uploads will take some time to process and appear in your account (it takes approximately one hour to process 10,000 contacts).


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