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Freshdesk Integration Activation

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Freshdesk integration setup is quick and easy. No programming is required: just enter your Freshdesk account information and the integration process is complete. Follow these steps to activate the integration

Get your Freshdesk API Key

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To activate your Talkdesk and Freshdesk integration, you first need an API Key.

  • Log in to your Freshdesk account.
  • Select Profile settings [1] from the top drop-down menu.
  • Copy the API Key that you can find under Your API Key [2].

Activate your Freshdesk Integration

Note: If you are in Talkdesk Workspace, you can access the integration and all features described below by navigating to the Talkdesk Builder app. For more information, please refer to this article.  

 

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  • Log in to your Talkdesk account as an Administrator and navigate to Admin [3] > Integrations [4].
    • Note: Your role must contain the appropriate permissions to see these options. Learn more at Team Roles.
  • Click Add New Integration [5]. This will take you to the Available Integrations list.

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  • Locate Freshdesk in the integrations list and click Add Integration [6]. This will take you to the integration’s configuration page.

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  • Enter your Freshdesk subdomain in the Company Name [7] field. 
  • Paste the API Key [8] you copied from Freshdesk.
  • Select the appropriate boxes to synchronize contacts, interactions and conversation history.

Once you have completed these steps, click Save [9] and that’s it!

The Talkdesk and Freshdesk integration is now complete and you can start adding your automations.

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