Help Scout Integration Activation

The Help Scout integration setup is quick and easy. No programming is required.

Follow these steps to activate the integration:

Note: If you are in Talkdesk Workspace, you can access the integration and all features described below by navigating to the Talkdesk Builder app. For more information, please refer to this article

  • Log in to your Talkdesk account as an Administrator.
  • Click the Admin section [1].
  • Select the Integrations [2] tab.
  • From the “Integrations Manager” page, click Add New Integration [3].


  • Scroll down to Help Scout and click the Add Integration button [4].


  • Select the appropriate boxes to synchronize contacts and interactions [5].
  • Click the Connect Help Scout button [6].


Note: You must select the "Preview Actions" box to be able to create conversations in Help Scout.

  • After clicking Connect Help Scout, if you are already logged in to Help Scout, an authorization message is will be displayed; otherwise, you will be asked to log in to your Help Scout account:


  • You must then review and Authorize Talkdesk to access your Help Scout account:



Once you have completed these steps, click Save and that’s it!

The integration between Talkdesk and Help Scout is now complete and you can start adding your automations.

All Articles ""
Please sign in to submit a request.