The setup is quick and easy and no programming is required. Just enter your Intercom account information and the integration process is complete!
Please follow these steps to activate the integration:
Activate the Intercom Integration in Talkdesk
- Log in to your Talkdesk account as an Administrator.
- Select the 'Admin' section .
- Select the 'Integrations' tab .
- Click on the Intercom 'Connect' button :
- Select the relevant settings for your integration (e.g., choose if you want to synchronize only Contacts or also Leads). Next, click the 'Connect Intercom' button :
- If you're not logged into Intercom, enter your email  and password .
- 'Sign in' :
- Next, review the permissions and click on 'Authorize access' :
You’ll now be shown a confirmation screen from Talkdesk.
Close that, return to Talkdesk, refresh the page and you’re done!
The Talkdesk and Intercom integration is now activated. All information will be automatically synchronized between Talkdesk and Intercom and you can start adding automations.