Front integration setup is quick and easy. No programming is required, just enter your Front account information and the integration process is complete.
Follow these steps to activate the integration:
Add Talkdesk in Front
Add the Talkdesk inbox in Front:
- Log in to Front.
- Click your personal information on the top-left corner and select Settings [1].
- Select Inboxes [2] and Add a team inbox [3].
- On the next page, select Talkdesk from the list of available options.
- Provide a name for your Talkdesk inbox [4].
- Enter the unique Talkdesk URL for your account (e.g. https://myaccount.mytalkdesk.com) [5] and press Next:
- Then, select the teammates who should have access to this inbox and click Create Inbox.
- The next page will display your inbox settings. Copy your Talkdesk channel token [6] — you will need to enter it in your Talkdesk integration settings:
Add the Front Integration in Talkdesk
Note: If you are in Talkdesk Workspace, you can access the integration and all features described below by navigating to the Talkdesk Builder app. For more information, please refer to this article.
- Log in to your Talkdesk account.
- Select Admin [7] and choose the Integrations tab [8].
- From the “Integrations Manager” page, click Add New Integration [9].
- Find “Front” and click Add Integration [10]:
- Paste the channel token that you copied from Front in the “Channel Token” field [11].
- If you wish to synchronize contacts between Front and Talkdesk, tick the “Contacts” box [12].
- Click Save [13].
The integration between Talkdesk and Front is now activated. All information will be automatically synchronized between Talkdesk and Front and you can start adding automations.