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Front Integration Activation

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Front integration setup is quick and easy. No programming is required, just enter your Front account information and the integration process is complete. 

Follow these steps to activate the integration:

 

Add Talkdesk in Front

Add the Talkdesk inbox in Front:

  • Log in to Front.
  • Click your personal information on the top-left corner and select Settings [1].

Front_settings_1.png

  • Select Inboxes [2] and Add a team inbox [3].
  • On the next page, select Talkdesk from the list of available options.

Front_4.png

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  • Then, select the teammates who should have access to this inbox and click Create Inbox.
  • The next page will display your inbox settings. Copy your Talkdesk channel token [6] — you  will need to enter it in your Talkdesk integration settings:

Front_16.png

 

Add the Front Integration in Talkdesk

  • Log in to your Talkdesk account. 
  • Select Admin [7] and choose the Integrations tab [8]
  • From the “Integrations Manager” page, click Add New Integration [9]. 

Front_integration_1.png

  • Find “Front” and click Add Integration [10]:

Front_integration_2.png

  • Paste the channel token that you copied from Front in the “Channel Token” field [11].
  • If you wish to synchronize contacts between Front and Talkdesk, tick the “Contacts” box [12].
  • Click Save [13].

Front_18_paste_channel_token.png

The integration between Talkdesk and Front is now activated. All information will be automatically synchronized between Talkdesk and Front and you can start adding automations.

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