Shopify Integration Activation

To activate the Talkdesk and Shopify integration, you will first need to generate an API Key in your Shopify account.

1. Log in to your Shopify account as an Administrator and select Apps [1].

2. Click on the link Manage private apps [2].



3. Click on Create a new private app [3].



4. Type in a name for your app and add an “Emergency developer email” [4].

5. Check and set the appropriate “Permissions” [5]. You can also do this later.

6. Click on Save [6]. The authentication information will be updated.



7. Confirm your action by clicking on I understand, create the app [7].



8. Copy the generated “API key” and the “Password” [8].



Now that you have the authentication details, you will need to activate your Shopify integration in Talkdesk.

Note: If you are in Talkdesk Workspace, you can access the integration and all features described below by navigating to the Talkdesk Builder app. For more information, please refer to this article


9. Log in to your Talkdesk account as an Administrator and click on Admin [9].

10. Select the Integrations [10] tab.

11. Click on Add New Integration [11].  



12. Navigate to the Shopify integration and click on Add Integration [12]shopify2__1_.png

You will now have to fill out the form with your Shopify details.

13. Enter your subdomain in the “Account name” field [13].

14. Paste the API Key and Password [14] that you copied from Shopify.

15. Select the appropriate boxes [15] to synchronize contacts, interactions and conversation history. 

16. Click on Save [16].



The Talkdesk and Shopify integration is now complete. You can start adding your automations

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