Phone Numbers Regulations: Supported Use Cases in India

Note: Regulatory and compliance measures vary by country. For more information on other supported countries and the number purchasing process, review the article on worldwide coverage.

Talkdesk is fully committed to supporting all its current and future customers in their pursuit to be customer-obsessed and elevate their Customer Experience operations. This commitment spans across the geographies in which customers operate, including India.

India is estimated to be one of the top markets globally in the contact center industry and currently, Talkdesk has customers with operations in India supported by a viable, TRAI (Telecom Regulatory Authority of India) compliant solution. Talkdesk supports both domestic and international use cases, including coverage for the four major regions of India, without any required intervention or additional configuration to the systems. Details of supported use cases and number purchase options are available from your Talkdesk representative.

Please note that India's regulations for the Telecommunications industry are known to be particularly fluid and can often be interpreted in many ways. Talkdesk has an ongoing and diligent process to check telecom regulations in India, hence we advise contacting us to understand any additional requirements, restrictions, or opportunities to support your customers.

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