How can we help?

Talkdesk offers phone numbers in around 160 countries worldwide. 

There are three main types of phone numbers: 

• Local: Phone numbers tied to a particular city, region, or country. Local numbers are also called Direct Inward Dialing (DID) or Direct Dialing Inward (DDI). 
• Toll-free: Phone numbers designed for inbound voice calls, domestically reachable only and not accessible from payphones. Toll-free numbers from the United States can, however, be reached from Canada. Toll-free numbers are also called Freecall, Freephone, or International Toll-Free Service (ITFS). 
• Mobile: Phone numbers used for inbound or outbound calls and, depending on the country, may also be used with SMS/MMS/WhatsApp services. 

Our phone number coverage is regularly updated, but sometimes new countries and number types may not be immediately added to the list below. To get the latest information on phone number coverage, we recommend running a search on Admin > Numbers (step-by-step instructions here).

You can buy phone numbers from the United States and Canada directly from Admin > Numbers without providing proof of address or identity. For all other countries, legal regulations require that you provide us with the necessary documentation before you can purchase phone numbers. You can submit a request to initiate this process directly from Admin > Numbers or on our Support portal.

When reaching out to us, please include the following details: 

• Your Talkdesk account name/URL; 
• Country or countries from which you need to purchase phone numbers; 
• Amount of numbers required; 
• Type of number; 
• Number prefix (if applicable); 
• Products or features, and associated use cases, for which phone numbers are needed (e.g., SMS, Talkdesk Office, PCI payments). 

Regulatory requirements for phone numbers continue to increase; at Talkdesk we are committed to helping customers stay compliant. A team member will review your request and inform you which documentation is required. This may include a business registration or proof of address matching the location of the phone number. We will purchase the phone numbers on your behalf and keep the documentation in the event that we are contacted by the regulatory bodies. 

Depending on the phone numbers and features, you or your company's status in the country, and the intended usage of the numbers, different laws and regulations may apply. 

While some of these are new, many have been in effect for some time. Countries are increasing enforcement for many reasons – including fraud, incidents of misuse and abuse, and heightened national security concerns. These regulations are subject to change on a regular basis, as local authorities are constantly reviewing them. 

All your phone numbers must stay compliant with individual country requirements, or they will be at risk of being suspended until you submit the proper documentation. 

If any changes occur after you have acquired a number, the Talkdesk team will alert you and request additional documentation where applicable.