Network Requirements: Firewall Configurations

As part of our ongoing efforts to provide customers with recommendations to maximize the value of Talkdesk, we recommend reviewing the list of domains below and configuring your firewall settings accordingly.

Please exclude the following domains from inspection/policing on ports 80 and 443 where applicable.

 

Notes: 

  • The asterisk (*) means that the listed domain includes all subdomains.
  • The listed domains are hosted on Amazon Web Services and Cloudflare. For more information about their current public IP ranges, please review the documentation from Amazon and Cloudflare. Please note that Amazon/Cloudflare changes these ranges often, and services could originate from any address in these ranges.

 

Additional Resources:

 

 

Region

 

Domain

Exclusion or Inclusion

Product

Purpose

USA

*.mytalkdesk.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

USA

www.mytalkdesk.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

USA

[account-name].mytalkdesk.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products.

Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com

USA

*.talkdeskid.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

USA

www.talkdeskid.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

USA

account.talkdeskid.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts.

USA

api.talkdeskid.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

USA

[account-name].talkdeskid.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com

USA

talkdeskapp.s3.amazonaws.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Read static assets for Talkdesk Products

USA

td-prd-recordings.s3.amazonaws.com

Exclusion

Audio Recordings

Read audio recordings

Global

td-infra-prd-us-east-1-s3-atlaselectron.s3.amazonaws.com

Exclusion

Workspace Desktop app

Update or Download Workspace desktop app

Global

td-prd-callbar-electron.s3.amazonaws.com

Exclusion

Callbar

Update or Download Callbar desktop app

Canada

*.mytalkdeskca.com

 

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Canada

www.mytalkdeskca.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Canada

[account-name].mytalkdeskca.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdeskca.com

Canada

*.talkdeskappca.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Canada

*.talkdeskidca.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

Canada

www.talkdeskidca.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

Canada

account.talkdeskidca.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts.

Canada

[account-name].talkdeskidca.com

Exclusion

Authentication

Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskidca.com

Canada

talkdeskapp.s3.ca-central-1.amazonaws.com

Exclusion

Workspace,

Talkdesk Main

Read static assets for Talkdesk Products

Canada

td-prd-recordings.ca-central-1.amazonaws.com

Exclusion

Audio Recordings

Read audio recordings

Europe

*.mytalkdesk.eu

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Europe

www.mytalkdesk.eu

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Europe

[account-name].mytalkdesk.eu

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com

Europe

*.talkdeskapp.eu

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Europe

api.talkdeskapp.eu

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Europe

callbar.talkdeskapp.eu

Exclusion

Callbar Web

Access to the listed Talkdesk Products

Europe

routing-engine-functions-rx.meza.talkdeskapp.eu

Exclusion

Digital Engagement

Access to the listed Talkdesk Products

Europe

*.talkdeskid.eu

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

Europe

www.talkdeskid.eu

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

Europe

account.talkdeskid.eu

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts.

Europe

api.talkdeskid.eu

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

Europe

[account-name].talkdeskid.eu

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com

Europe

talkdeskapp.s3.eu-central-1.amazonaws.com

Exclusion

Workspace,

Talkdesk Main

Read static assets for Talkdesk Products

Europe

td-prd-recordings.s3.eu-central-1.amazonaws.com

Exclusion

Audio Recordings

Read audio recordings

Global

*.talkdesk.com

Exclusion

Workspace

Talkdesk Main

Studio

Talkdesk Website

Access to all Talkdesk products

Global

www.talkdesk.com

Exclusion

Talkdesk Website

Access to the Talkdesk website

Global

appconnect.talkdesk.com

Exclusion

AppConnect

Access to the Talkdesk AppConnect website

Global

support.talkdesk.com

Exclusion

Support ticket form; Talkdesk Knowledge Base

Access to the Support ticket form and Talkdesk Knowledge Base

Global

status.talkdesk.com

Exclusion

Status page

Access to Talkdesk Status page.

Global

networktest.talkdesk.com

Exclusion

Network test tool

Tool to assess and debug network conditions

Global

prd-cdn-talkdesk.talkdesk.com

Exclusion

Talkdesk CDN

Access static assets and files

Global

conversationapp.svc.talkdesk.com

Exclusion

Conversations app (Workspace)

Access static assets and files

Global

*.talkdeskapp.com

Exclusion

Workspace,

Talkdesk Main,

Studio

 

Access to the listed Talkdesk Products

Global

api.talkdeskapp.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Global

webrtc.cpaas.talkdeskapp.com

Exclusion

Workspace,

Talkdesk Main,

Studio

 

Access to the listed Talkdesk Products

Global

 

presence-emqx.talkdeskapp.com

Exclusion

Workspace,

Talkdesk Main,

Studio

 

Access to the listed Talkdesk Products

Global

styx.talkdeskapp.com

Exclusion

Live

Access to the listed Talkdesk Products

Global

explore.svc.talkdeskapp.com

Exclusion

Explore

Access to the listed Talkdesk Products

Global

app.pendo.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

data.productdatausage.external.talkdeskapp.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

content.productdatausage.external.talkdeskapp.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

cloudfront-cdn.tdx.talkdeskapp.com

Exclusion

Quality Management

Workforce Management

 

Access static assets and files of the product

Global

routing-engine-functions-rx.talkdeskapp.com

Exclusion

Digital Engagement

Access to the listed Talkdesk Products

Global

talkdeskchatsdk.talkdeskapp.com

Exclusion

Virtual Agent

Access to the listed Talkdesk Products

Global

callbar.talkdeskapp.com

Exclusion

Callbar Web

Access to the listed Talkdesk Products

Global

td-prd-callbar-electron.s3.amazonaws.com

Exclusion

Callbar

Look for updates and update Callbar 

Global

td-infra-prd-us-east-1-s3-tdreseller.s3.amazonaws.com

Exclusion

Callbar (resellers)

Look for updates and update Callbar for resellers 

Global

td-infra-prd-us-east-1-s3-devprojectsapi.s3.amazonaws.com

Exclusion

Developer App

Upload and Download developer app assets

US

td-infra-prd-us-east-1-s3-campaignmanagerapi.s3.us-east-1.amazonaws.com

Exclusion

Campaign Manager

Access to the listed Talkdesk Products

Europe

td-infra-prd-eu-central-1-s3-campaignmanagerapi.s3.eu-central-1.amazonaws.com

Exclusion

Campaign Manager

Access to the listed Talkdesk Products

Canada

td-infra-prd-ca-central-1-s3-campaignmanagerapi.ca-central-1.amazonaws.com

Exclusion

Campaign Manager

Access to the listed Talkdesk Products

Europe

 

td-infra-prd-eu-central-1-s3-assetsapi.s3.eu-central-1.amazonaws.com

Exclusion

Studio

Digital Engagement

 

Manage attachments

US

td-prd-assets-api.s3.amazonaws.com

Exclusion

Studio

Digital Engagement

 

Manage attachments

Global

*.testrtc.com

Exclusion

Network test tool

Used by the networktest.talkdesk.com tool, to determine which region has the lowest latency for the agent

Global

ws.pusherapp.com

Exclusion

Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-mt1.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-us2.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-us3.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-eu.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap1.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap2.pusher.com

Exclusion

Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap3.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap4.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

js.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

chunderwgll.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-gll.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-de1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-br1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-ie1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-jp1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-sg1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-us1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-us2.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-au1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

eventgw.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

eventgw.us1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

matrix.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

sdk.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

auth.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

media.twiliocdn.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

sdk.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

telemetry.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

events.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

diagrpt.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

auth.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

streaming.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

cdn.logrocket.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

cdn.lr-ingest.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

js.logentries.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.logrocket.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.lr-ingest.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.logrocket.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

logrocket.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.lr-in.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

cdn.lr-in.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

r.lr-in.com

Exclusion Workspace

Monitor and analyze user sessions

Global

eu.js.logs.insight.rapid7.com

Exclusion

Workspace,

Conversations

Application Logging for monitoring purposes

Global

bam-cell.nr-data.net

Exclusion

Workspace,

Talkdesk Main

Monitor client apps

Global

bam.nr-data.net

Exclusion

Workspace,

Talkdesk Main

Monitor client apps

Global

js-agent.newrelic.com

Exclusion

Workspace,

Talkdesk Main

Monitor client apps

Global

streamrec.eyeson.com 

Exclusion

Talkdesk Screen Recording

Use Talkdesk Screen Recording

Global

*.gstatic.com

Exclusion

Workspace,

Talkdesk Main

 

Load Google fonts for Talkdesk Design System

Global

fonts.gstatic.com

Exclusion

Workspace,

Talkdesk Main,

Authentication

 

Load Google fonts for Talkdesk Design System

Global

ssl.gstatic.com

Exclusion

Workspace,

Talkdesk Main,

Authentication

 

Load Google fonts for Talkdesk Design System

All Articles ""
Please sign in to submit a request.