As part of our ongoing efforts to provide customers with recommendations to maximize the value of Talkdesk, we recommend reviewing the list of domains below and configuring your firewall settings accordingly.
Please exclude the domains below from inspection/policing on ports 80 and 443 where applicable.
- Global Domains
- United States (US) Region Domains
- Europe (EU) Region Domains
- Canada (CA) Region Domains
Latest Additions:
- USA:
- tsock.us1.twilio.com
- media.us1.twilio.com
- mcs.us1.twilio.com
- Global:
- voice-js.roaming.twilio.com
- voice-js.sydney.twilio.com
- voice-js.sao-paulo.twilio.com
- voice-js.frankfurt.twilio.com
- voice-js.dublin.twilio.com
- voice-js.tokyo.twilio.com
- voice-js.singapore.twilio.com
- voice-js.ashburn.twilio.com
- voice-js.umatilla.twilio.com
Notes:
- The asterisk (*) means that the listed domain includes all subdomains.
- The listed domains are hosted on Amazon Web Services and Cloudflare. For more information about their current public IP ranges, please review the documentation from Amazon and Cloudflare. Please note that Amazon/Cloudflare changes these ranges often, and services could originate from any address in these ranges.
Additional Resources:
- For more information about setting up your network, please read Setting up Talkdesk: Requirements and Best Practices.
- For more information about QoS, please refer to Network Requirements: Quality of Service (QoS).
Global Domains
| Region | Domain | Product | Purpose | Date Added |
| Global | voice-js.ashburn.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.dublin.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.frankfurt.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.roaming.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.sao-paulo.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.singapore.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.sydney.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.tokyo.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.umatilla.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | conversationapp.svc.talkdesk.com | Conversations app (Workspace) | Access static assets and files | December 5, 2022 |
| Global | td-infra-prd-us-east-1-s3-atlaselectron.s3.amazonaws.com | Workspace Desktop app | Update or Download Workspace desktop app | November 16, 2022 |
| Global | td-infra-prd-us-east-1-s3-devprojectsapi.s3.amazonaws.com | Developer App | Upload and Download developer app assets | November 16, 2022 |
| Global | cdn.lr-in.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | r.lr-in.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | presence-emqx.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| Global | routing-engine-functions-rx.talkdeskapp.com | Digital Engagement | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | appconnect.talkdesk.com | AppConnect | Access to the Talkdesk AppConnect website | November 16, 2022 |
| Global | networktest.talkdesk.com | Network test tool | Tool to assess and debug network conditions | November 16, 2022 |
| Global | prd-cdn-talkdesk.talkdesk.com | Talkdesk CDN | Access static assets and files | November 16, 2022 |
| Global | status.talkdesk.com | Status page | Access to Talkdesk Status page. | November 16, 2022 |
| Global | support.talkdesk.com | Support ticket form; Talkdesk Knowledge Base | Access to the Support ticket form and Talkdesk Knowledge Base | November 16, 2022 |
| Global | www.talkdesk.com | Talkdesk Website | Access to the Talkdesk website | November 16, 2022 |
| Global | styx.talkdeskapp.com | Live | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | talkdeskchatsdk.talkdeskapp.com | Virtual Agent | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | api.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| Global | callbar.talkdeskapp.com | Callbar Web | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | cloudfront-cdn.tdx.talkdeskapp.com | Quality Management Workforce Management |
Access static assets and files of the product | November 16, 2022 |
| Global | content.productdatausage.external.talkdeskapp.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | data.productdatausage.external.talkdeskapp.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | explore.svc.talkdeskapp.com | Explore | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | webrtc.cpaas.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| Global | app.pendo.io | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | fonts.gstatic.com | Workspace, Talkdesk Main, Authentication |
Load Google fonts for Talkdesk Design System | November 16, 2022 |
| Global | ssl.gstatic.com | Workspace, Talkdesk Main, Authentication |
Load Google fonts for Talkdesk Design System | November 16, 2022 |
| Global | js.logentries.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | eventgw.us1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | November 16, 2022 |
| Global | td-prd-callbar-electron.s3.amazonaws.com | Callbar | Update or Download Callbar desktop app | November 16, 2022 |
| Global | telemetry.split.io | Workspace | Controlled rollout of new features through feature flags | November 16, 2022 |
| Global | bam.nr-data.net | Workspace, Talkdesk Main |
Monitor client apps | September 22, 2022 |
| Global | *.testrtc.com | Network test tool | Used by the http://networktest.talkdesk.com tool, to determine which region has the lowest latency for the agent | August 16, 2022 |
| Global | auth.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | diagrpt.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | events.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | streaming.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | bam-cell.nr-data.net | Workspace, Talkdesk Main |
Monitor client apps | August 16, 2022 |
| Global | *.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | August 16, 2022 |
| Global | *.lr-in.com | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | auth.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-gll.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-au1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-br1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-de1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-ie1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-jp1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-sg1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-us1.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | chunderw-vpc-gll-us2.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | eventgw.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | matrix.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | media.twiliocdn.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | sdk.twilio.com | Callbar, Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | eu.js.logs.insight.rapid7.com | Workspace, Conversations |
Application Logging for monitoring purposes | August 16, 2022 |
| Global | *.gstatic.com | Workspace, Talkdesk Main |
Load Google fonts for Talkdesk Design System | August 16, 2022 |
| Global | *.lr-ingest.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | cdn.lr-ingest.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | js-agent.newrelic.com | Workspace, Talkdesk Main |
Monitor client apps | August 16, 2022 |
| Global | sdk.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | *.logrocket.com | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | logrocket.com | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | *.logrocket.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | cdn.logrocket.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | streamrec.eyeson.com | Talkdesk Screen Recording | Use Talkdesk Screen Recording | August 16, 2022 |
| Global | nuts.eyeson.com | Talkdesk Screen Recording | Use Talkdesk Screen Recording | August 16, 2022 |
| Global | *.talkdesk.com | Workspace Talkdesk Main Studio Talkdesk Website |
Access to all Talkdesk products | August 16, 2022 |
| Global | td-infra-prd-us-east-1-s3-tdreseller.s3.amazonaws.com | Callbar (resellers) | Look for updates and update Callbar for resellers | August 16, 2022 |
| Global | td-prd-callbar-electron.s3.amazonaws.com | Callbar | Look for updates and update Callbar | August 16, 2022 |
| Global | js.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap1.pusher.com | Workspace, Callbar, Mobile, TD for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap2.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap3.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap4.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-eu.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-mt1.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-us2.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-us3.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws.pusherapp.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | sockjs.pusher.com | Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
United States (US) Region Domains
| Region | Domain | Product | Purpose | Date Added |
| USA | mcs.us1.twilio.com | Talkdesk Digital Engagement | Allow a bidirectional messaging communication and attachments | April 18, 2023 |
| USA | media.us1.twilio.com | Talkdesk Digital Engagement | Allow a bidirectional messaging communication and attachments | April 18, 2023 |
| USA | tsock.us1.twilio.com | Talkdesk Digital Engagement | Allow a bidirectional messaging communication and attachments | April 18, 2023 |
| USA | www.mytalkdesk.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| USA | [account-name].mytalkdesk.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com |
November 16, 2022 |
| USA | www.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| USA | account.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. | November 16, 2022 |
| USA | api.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| USA | [account-name].talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com | November 16, 2022 |
| USA | td-infra-prd-us-east-1-s3-campaignmanagerapi.s3.us-east-1.amazonaws.com | Campaign Manager | Access to the listed Talkdesk Products | November 16, 2022 |
| USA | td-prd-assets-api.s3.amazonaws.com | Studio Digital Engagement |
Manage attachments | November 16, 2022 |
| USA | *.mytalkdesk.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | August 16, 2022 |
| USA | *.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk | August 16, 2022 |
| USA | talkdeskapp.s3.amazonaws.com | Workspace, Talkdesk Main, Studio |
Read static assets for Talkdesk Products | August 16, 2022 |
| USA | td-prd-recordings.s3.amazonaws.com | Audio Recordings | Read audio recordings | August 16, 2022 |
Europe (EU) Region Domains
| Region | Domain | Product | Purpose | Date Added |
| Europe | [account-name].mytalkdesk.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com | November 16, 2022 |
| Europe | www.mytalkdesk.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | api.talkdeskapp.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | callbar.talkdeskapp.eu | Callbar Web | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | routing-engine-functions-rx.meza.talkdeskapp.eu | Digital Engagement | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | www.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| Europe | api.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| Europe | account.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. | November 16, 2022 |
| Europe | [account-name].talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com | November 16, 2022 |
| Europe | td-infra-prd-eu-central-1-s3-assetsapi.s3.eu-central-1.amazonaws.com | Studio Digital Engagement |
Manage attachments | November 16, 2022 |
| Europe | td-infra-prd-eu-central-1-s3-campaignmanagerapi.s3.eu-central-1.amazonaws.com | Campaign Manager | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | *.talkdeskapp.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |
| Europe | *.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk | August 16, 2022 |
| Europe | talkdeskapp.s3.eu-central-1.amazonaws.com | Workspace, Talkdesk Main |
Read static assets for Talkdesk Products | August 16, 2022 |
| Europe | td-prd-recordings.s3.eu-central-1.amazonaws.com | Audio Recordings | Read audio recordings | August 16, 2022 |
| Europe | *.mytalkdesk.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |
Canada (CA) Region Domains
| Region | Domain | Product | Purpose | Date Added |
| Canada | www.mytalkdeskca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | November 16, 2022 |
| Canada | [account-name].mytalkdeskca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdeskca.com | November 16, 2022 |
| Canada | td-infra-prd-ca-central-1-s3-campaignmanagerapi.ca-central-1.amazonaws.com | Campaign Manager | Access to the listed Talkdesk Products | November 16, 2022 |
| Canada | www.talkdeskidca.com | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| Canada | [account-name].talkdeskidca.com | Authentication | Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskidca.com | November 16, 2022 |
| Canada | account.talkdeskidca.com | Authentication | Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. | November 16, 2022 |
| Canada | *.talkdeskappca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |
| Canada | *.talkdeskidca.com | Authentication | Ability to log in and authenticate in Talkdesk | August 16, 2022 |
| Canada | talkdeskapp.s3.ca-central-1.amazonaws.com | Workspace, Talkdesk Main | Read static assets for Talkdesk Products | August 16, 2022 |
| Canada | td-prd-recordings.ca-central-1.amazonaws.com | Audio Recordings | Read audio recordings | August 16, 2022 |
| Canada | *.mytalkdeskca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |