As part of our ongoing efforts to provide customers with recommendations to maximize the value of Talkdesk, we recommend reviewing the list of domains below and configuring your firewall settings accordingly.
Please exclude the domains below from inspection/policing on ports 80 and 443 where applicable.
Latest Additions:
- USA:
- tsock.us1.twilio.com
- media.us1.twilio.com
- mcs.us1.twilio.com
- Global:
- voice-js.roaming.twilio.com
- voice-js.sydney.twilio.com
- voice-js.sao-paulo.twilio.com
- voice-js.frankfurt.twilio.com
- voice-js.frankfurt-ix.twilio.com
- voice-js.dublin.twilio.com
- voice-js.london-ix.twilio.com
- voice-js.tokyo.twilio.com
- voice-js.singapore.twilio.com
- voice-js.singapore-ix.twilio.com
- voice-js.ashburn.twilio.com
- voice-js.ashburn-ix.twilio.com
- voice-js.umatilla.twilio.com
- voice-js.san-jose-ix.twilio.com
Notes:
- The asterisk (*) means that the listed domain includes all subdomains.
- The listed domains are hosted on Amazon Web Services and Cloudflare. For more information about their current public IP ranges, please review the documentation from Amazon and Cloudflare. Please note that Amazon/Cloudflare changes these ranges often, and services could originate from any address in these ranges.
Additional Resources:
- For more information about setting up your network, please read Setting up Talkdesk: Requirements and Best Practices.
- For more information about QoS, please refer to Network Requirements: Quality of Service (QoS).
|
Region |
Domain |
Exclusion/ Inclusion |
Product |
Purpose |
|
USA |
*.mytalkdesk.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
USA |
www.mytalkdesk.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
USA |
[account-name].mytalkdesk.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com |
|
USA |
*.talkdeskid.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
USA |
www.talkdeskid.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
USA |
account.talkdeskid.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. |
|
USA |
api.talkdeskid.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
USA |
[account-name].talkdeskid.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com |
|
USA |
talkdeskapp.s3.amazonaws.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Read static assets for Talkdesk Products |
|
USA |
td-prd-recordings.s3.amazonaws.com |
Exclusion |
Audio Recordings |
Read audio recordings |
|
USA |
tsock.us1.twilio.com |
Exclusion |
Talkdesk Digital Engagement |
Allow a bidirectional messaging communication and attachments |
|
USA |
media.us1.twilio.com |
Exclusion |
Talkdesk Digital Engagement |
Allow a bidirectional messaging communication and attachments |
|
USA |
mcs.us1.twilio.com |
Exclusion |
Talkdesk Digital Engagement |
Allow a bidirectional messaging communication and attachments |
|
Global |
td-infra-prd-us-east-1-s3-atlaselectron.s3.amazonaws.com |
Exclusion |
Workspace Desktop app |
Update or Download Workspace desktop app |
|
Global |
td-prd-callbar-electron.s3.amazonaws.com |
Exclusion |
Callbar |
Update or Download Callbar desktop app |
|
Canada |
*.mytalkdeskca.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Canada |
www.mytalkdeskca.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Canada |
[account-name].mytalkdeskca.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdeskca.com |
|
Canada |
*.talkdeskappca.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Canada |
*.talkdeskidca.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
Canada |
www.talkdeskidca.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
Canada |
account.talkdeskidca.com |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. |
|
Canada |
[account-name].talkdeskidca.com |
Exclusion |
Authentication |
Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskidca.com |
|
Canada |
talkdeskapp.s3.ca-central-1.amazonaws.com |
Exclusion |
Workspace, Talkdesk Main |
Read static assets for Talkdesk Products |
|
Canada |
td-prd-recordings.ca-central-1.amazonaws.com |
Exclusion |
Audio Recordings |
Read audio recordings |
|
Europe |
*.mytalkdesk.eu |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Europe |
www.mytalkdesk.eu |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Europe |
[account-name].mytalkdesk.eu |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com |
|
Europe |
*.talkdeskapp.eu |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Europe |
api.talkdeskapp.eu |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Europe |
callbar.talkdeskapp.eu |
Exclusion |
Callbar Web |
Access to the listed Talkdesk Products |
|
Europe |
routing-engine-functions-rx.meza.talkdeskapp.eu |
Exclusion |
Digital Engagement |
Access to the listed Talkdesk Products |
|
Europe |
*.talkdeskid.eu |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
Europe |
www.talkdeskid.eu |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
Europe |
account.talkdeskid.eu |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. |
|
Europe |
api.talkdeskid.eu |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk |
|
Europe |
[account-name].talkdeskid.eu |
Exclusion |
Authentication |
Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com |
|
Europe |
talkdeskapp.s3.eu-central-1.amazonaws.com |
Exclusion |
Workspace, Talkdesk Main |
Read static assets for Talkdesk Products |
|
Europe |
td-prd-recordings.s3.eu-central-1.amazonaws.com |
Exclusion |
Audio Recordings |
Read audio recordings |
|
Global |
*.talkdesk.com |
Exclusion |
Workspace, Talkdesk Main, Studio, Talkdesk Website |
Access to all Talkdesk products |
|
Global |
www.talkdesk.com |
Exclusion |
Talkdesk Website |
Access to the Talkdesk website |
|
Global |
appconnect.talkdesk.com |
Exclusion |
AppConnect |
Access to the Talkdesk AppConnect website |
|
Global |
support.talkdesk.com |
Exclusion |
Support ticket form; Talkdesk Knowledge Base |
Access to the Support ticket form and Talkdesk Knowledge Base |
|
Global |
status.talkdesk.com |
Exclusion |
Status page |
Access to Talkdesk Status page. |
|
Global |
networktest.talkdesk.com |
Exclusion |
Network test tool |
Tool to assess and debug network conditions |
|
Global |
prd-cdn-talkdesk.talkdesk.com |
Exclusion |
Talkdesk CDN |
Access static assets and files |
|
Global |
conversationapp.svc.talkdesk.com |
Exclusion |
Conversations app (Workspace) |
Access static assets and files |
|
Global |
*.talkdeskapp.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Global |
api.talkdeskapp.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Global |
webrtc.cpaas.talkdeskapp.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Global |
presence-emqx.talkdeskapp.com |
Exclusion |
Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products |
|
Global |
styx.talkdeskapp.com |
Exclusion |
Live |
Access to the listed Talkdesk Products |
|
Global |
explore.svc.talkdeskapp.com |
Exclusion |
Explore |
Access to the listed Talkdesk Products |
|
Global |
app.pendo.io |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
data.productdatausage.external.talkdeskapp.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
content.productdatausage.external.talkdeskapp.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
cloudfront-cdn.tdx.talkdeskapp.com |
Exclusion |
Quality Management, Workforce Management |
Access static assets and files of the product |
|
Global |
routing-engine-functions-rx.talkdeskapp.com |
Exclusion |
Digital Engagement |
Access to the listed Talkdesk Products |
|
Global |
talkdeskchatsdk.talkdeskapp.com |
Exclusion |
Virtual Agent |
Access to the listed Talkdesk Products |
|
Global |
callbar.talkdeskapp.com |
Exclusion |
Callbar Web |
Access to the listed Talkdesk Products |
|
Global |
td-prd-callbar-electron.s3.amazonaws.com |
Exclusion |
Callbar |
Look for updates and update Callbar |
|
Global |
td-infra-prd-us-east-1-s3-tdreseller.s3.amazonaws.com |
Exclusion |
Callbar (resellers) |
Look for updates and update Callbar for resellers |
|
Global |
td-infra-prd-us-east-1-s3-devprojectsapi.s3.amazonaws.com |
Exclusion |
Developer App |
Upload and Download developer app assets |
|
USA |
td-infra-prd-us-east-1-s3-campaignmanagerapi.s3.us-east-1.amazonaws.com |
Exclusion |
Campaign Manager |
Access to the listed Talkdesk Products |
|
Europe |
td-infra-prd-eu-central-1-s3-campaignmanagerapi.s3.eu-central-1.amazonaws.com |
Exclusion |
Campaign Manager |
Access to the listed Talkdesk Products |
|
Canada |
td-infra-prd-ca-central-1-s3-campaignmanagerapi.ca-central-1.amazonaws.com |
Exclusion |
Campaign Manager |
Access to the listed Talkdesk Products |
|
Europe |
td-infra-prd-eu-central-1-s3-assetsapi.s3.eu-central-1.amazonaws.com |
Exclusion |
Studio, Digital Engagement |
Manage attachments |
|
USA |
td-prd-assets-api.s3.amazonaws.com |
Exclusion |
Studio, Digital Engagement |
Manage attachments |
|
Global |
*.testrtc.com |
Exclusion |
Network test tool |
Used by the networktest.talkdesk.com tool, to determine which region has the lowest latency for the agent |
|
Global |
ws.pusherapp.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-mt1.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-us2.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-us3.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-eu.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-ap1.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-ap2.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-ap3.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
ws-ap4.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
js.pusher.com |
Exclusion |
Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. |
|
Global |
chunderwgll.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-gll.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-de1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-br1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-ie1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-jp1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-sg1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-us1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-us2.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
chunderw-vpc-gll-au1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.roaming.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
| Global |
voice-js.sydney.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.sao-paulo.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.frankfurt.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.frankfurt-ix.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
|
|
Global |
voice-js.dublin.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.london-ix.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.tokyo.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.singapore.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.singapore-ix.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.ashburn.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.ashburn-ix.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.umatilla.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
voice-js.san-jose-ix.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
eventgw.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
eventgw.us1.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
matrix.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
sdk.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
auth.twilio.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
media.twiliocdn.com |
Exclusion |
Callbar, Conversations, Talkdesk for Service Cloud Voice |
Voice calls signaling |
|
Global |
sdk.split.io |
Exclusion |
Workspace |
Controlled rollout of new features through feature flags |
|
Global |
telemetry.split.io |
Exclusion |
Workspace |
Controlled rollout of new features through feature flags |
|
Global |
events.split.io |
Exclusion |
Workspace |
Controlled rollout of new features through feature flags |
|
Global |
diagrpt.split.io |
Exclusion |
Workspace |
Controlled rollout of new features through feature flags |
|
Global |
auth.split.io |
Exclusion |
Workspace |
Controlled rollout of new features through feature flags |
|
Global |
streaming.split.io |
Exclusion |
Workspace |
Controlled rollout of new features through feature flags |
|
Global |
cdn.logrocket.io |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
cdn.lr-ingest.io |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
js.logentries.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
*.logrocket.io |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
*.lr-ingest.io |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
*.logrocket.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
logrocket.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
*.lr-in.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
cdn.lr-in.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
r.lr-in.com |
Exclusion |
Workspace |
Monitor and analyze user sessions |
|
Global |
eu.js.logs.insight.rapid7.com |
Exclusion |
Workspace, Conversations |
Application Logging for monitoring purposes |
|
Global |
bam-cell.nr-data.net |
Exclusion |
Workspace, Talkdesk Main |
Monitor client apps |
|
Global |
bam.nr-data.net |
Exclusion |
Workspace, Talkdesk Main |
Monitor client apps |
|
Global |
js-agent.newrelic.com |
Exclusion |
Workspace, Talkdesk Main |
Monitor client apps |
|
Global |
streamrec.eyeson.com |
Exclusion |
Talkdesk Screen Recording |
Use Talkdesk Screen Recording |
|
Global |
nuts.eyeson.com |
Exclusion |
Talkdesk Screen Recording |
Use Talkdesk Screen Recording |
|
Global |
*.gstatic.com |
Exclusion |
Workspace, Talkdesk Main |
Load Google fonts for Talkdesk Design System |
|
Global |
fonts.gstatic.com |
Exclusion |
Workspace, Talkdesk Main, Authentication |
Load Google fonts for Talkdesk Design System |
|
Global |
ssl.gstatic.com |
Exclusion |
Workspace, Talkdesk Main, Authentication |
Load Google fonts for Talkdesk Design System |