Important Note for US/CA Customers: Newly onboarded US/CA region customers will be automatically routed to the US regional cloud. These customers should follow the network setup instructions under the Eyeson US section to ensure proper connectivity for Screen Recording.
What if the user’s network causes Screen Recording to fail?
Screen Recording may fail if the user’s network blocks the traffic required by Talkdesk’s screen recording provider (Eyeson). In this case, please verify that the required IPs and ports are allowed based on the Eyeson service region in use.
Eyeson EU
⚠️ All Customers — Action RequiredCustomers using Screen Recording with firewall rules, proxy configurations, or IP allowlists must update their network settings to allow the new EU endpoint and IP addresses before August 1, 2026. New EU endpoint and IP addresses to allowlist:
Add the new entries to your allowlist now. Remove the legacy EU endpoint only after August 1, 2026. If your organization does not use firewall rules, proxy configurations, or IP allowlists, no action is required. |
Important Note: This setting determines the data processing location for Eyeson services and is independent of your Talkdesk account region. Currently, most customers use the EU service region.
If the issue persists, ensure the following IP addresses are whitelisted. You can verify them using commands such as nslookup streamrec.eyeson.com and nslookup nuts.eyeson.com.
Resolved IP addresses:
-
streamrec.eyeson.com
- 3.66.245.115
- 18.198.150.71
- 18.192.188.193
-
nuts.eyeson.com
- 52.48.220.172
- 52.213.100.245
IPv6 support:
For IPv6 clients, streaming endpoints are within the following range:
- 2a05:d014:a2d:8e00::/56
Network requirements:
- For the best streaming performance (in terms of bandwidth and latency), UDP traffic should be allowed to any destination. If that is not possible due to, e.g., company network policies, it is highly recommended to whitelist outbound traffic on port UDP/3478, TCP/3478, and TLS/443 to our relay/TURN servers.
- 52.48.220.172
- 52.213.100.245
You can confirm that these IPs have not changed by checking the Minimum Required Streaming Setup documentation.
Connectivity check:
When opening the following URLs in a browser:
You should see a blank page with the message “404 page not found”, which confirms the endpoints are reachable and not blocked.
Eyeson US
Important Note: This also controls the Eyeson data processing location and is independent of your Talkdesk account region. Most customers still use the EU service region.
If the issue persists, confirm that the following IPs are whitelisted. You can verify them using:
nslookup streamrec-td-us.eyeson.com and nslookup turn-td-us.eyeson.com.
Resolved IP addresses:
-
streamrec-td-us.eyeson.com
- 52.86.80.57
- 98.90.184.93
- 18.235.22.130
-
turn-td-us.eyeson.com
- 3.230.210.138
- 18.209.2.67
IPv6 support:
For IPv6 clients, streaming endpoints are within the following range:
- 2600:1f18:2a35:8f00::/56
Network requirements:
- For the best streaming performance (in terms of bandwidth and latency), UDP traffic should be allowed to any destination. If that is not possible due to, e.g., company network policies, it is highly recommended to whitelist outbound traffic on port UDP/3478, TCP/3478, and TLS/443 to our relay/TURN servers.
- 3.230.210.138
- 18.209.2.67
Again, these IPs can be verified against the Minimum Required Streaming Setup documentation.
Connectivity check:
When navigating to:
A blank page displaying “404 page not found” indicates that the endpoints are reachable and not blocked.