AI Supported Languages

The following list shows the languages that Talkdesk AI-based applications support. Please work with your account team to ensure full supportability for your use case. 

 

Autopilot Agentic Digital

Automatic and autonomous agentic solution to drive better customer engagement by automating digital chat conversations with an AI-powered virtual agent. See more here for Autopilot Agentic Digital.

Important Information: The generative AI model currently in use supports a wide range of languages. The following list represents only the verified highest-quality languages. 

A Albanian, Arabic (MSA, Egyptian, Levantine, Gulf, Maghrebi), Armenian, Azerbaijani
B Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese
C Catalan, Chinese (Mandarin Simplified/Traditional, Cantonese), Croatian, Czech
D Danish, Dutch (Netherlands, Belgian/Flemish)
E English (American, British, Australian, Canadian, Indian, Irish, Scottish), Estonian
F Filipino (Tagalog - Philippines), Finnish, French (France, Canadian/Quebecois, African, Swiss)
G Galician, Georgian, German (Germany, Austrian, Swiss), Greek, Gujarati
H Hebrew, Hindi, Hungarian
I Icelandic, Indonesian, Irish, Italian
J Japanese
K Kannada, Kazakh, Korean
L Latvian, Lithuanian
M Macedonian, Malay, Malayalam, Maltese, Marathi, Mongolian
N Nepali, Norwegian (Bokmål, Nynorsk)
P Pashto, Persian (Farsi), Polish, Portuguese (Brazilian, European), Punjabi
R Romanian, Russian
S Serbian, Slovak, Slovenian, Somali, Spanish (Spain, Mexican, Colombian, Argentinian, Chilean, Caribbean), Swahili, Swedish
T Tamil, Telugu, Thai, Turkish
U Ukrainian, Urdu, Uzbek
V Vietnamese
W Welsh

 

Autopilot Agentic Voice

Next-generation voice virtual agents that leverage generative AI to conduct natural, human-like conversations and autonomously resolve customer inquiries. See more here for Autopilot Agentic Voice.

A Arabic (Jordan)
B Bosnian (Bosnia and Herzegovina)
C Chinese (Mandarin Simplified), Croatian (Croatia)
D Danish (Denmark), Dutch (Netherlands)
E English (Canada, United Kingdom, United States), Estonian
F Filipino (Tagalog - Philippines), Finnish (Finland), French (Canada, France, Switzerland)
G German (Germany, Switzerland)
H Hebrew (Israel), Hungarian (Hungary)
I Icelandic (Iceland), Indonesian, Irish (Ireland), Italian (Italy)
J Japanese (Japan)
K Korean (South Korea)
M Mongolian (Mongolia)
N Norwegian Bokmål (Norway)
P Polish (Poland), Portuguese (Brazil, Portugal)
R Romanian (Romania), Russian
S Spanish (Mexico, Spain), Swedish (Sweden)
T Turkish (Trkiye)
U Ukrainian (Ukraine)
V Vietnamese (Vietnam)

 

Copilot

An AI-powered assistant that provides agents with real-time guidance, automated summaries, and next-best-action recommendations during live customer interactions. See more here for Copilot.

A Afrikaans (South Africa), Albanian* (Albania), Amharic* (Ethiopia), Arabic* (Algeria, Bahrain, Egypt, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestinian Authority, Qatar, Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen), Armenian* (Armenia), Azerbaijani* (Azerbaijan)
B Basque*, Bengali* (India), Bosnian* (Bosnia and Herzegovina), Bulgarian* (Bulgaria), Burmese* (Myanmar)
C Catalan*, Chinese (Cantonese Simplified*, Cantonese Traditional, Jilu Mandarin Simplified*, Mandarin Simplified*, Mandarin Traditional*, Southwestern Mandarin Simplified*, Wu Simplified*), Croatian* (Croatia), Czech* (Czechia)
D Danish* (Denmark), Dutch (Belgium*, Netherlands)
E English (Australia, Ghana*, India, Ireland, Kenya*, New Zealand, Nigeria*, Philippines*, Singapore*, South Africa, Tanzania*, United Kingdom, United States, Wales), Estonian* (Estonia)
F Filipino* (Tagalog - Philippines), Finnish* (Finland), French (Belgium*, Canada, France, Switzerland*)
G Galician*, Georgian* (Georgia), German (Austria*, Germany, Switzerland), Greek* (Greece), Gujarati* (India)
H Hebrew* (Israel), Hindi (India), Hindi (Latin)*, Hungarian* (Hungary)
I Icelandic* (Iceland), Indonesian (Indonesia), Irish* (Ireland), Italian (Italy, Switzerland*)
J Japanese (Japan), Javanese* (Indonesia)
K Kannada* (India), Kazakh* (Kazakhstan), Khmer* (Cambodia), Korean (South Korea)
L Lao* (Laos), Latvian* (Latvia), Lithuanian* (Lithuania)
M Macedonian* (North Macedonia), Malay (Malaysia), Malayalam* (India), Maltese* (Malta), Marathi* (India), Mongolian* (Mongolia)
N Nepali* (Nepal), Norwegian* (Norway)
P Pashto* (Afghanistan), Persian* (Iran), Polish (Poland), Portuguese (Brazil, Portugal), Punjabi* (India)
R Romanian* (Romania), Russian (Russia)
S Serbian* (Serbia), Sinhala* (Sri Lanka), Slovak* (Slovakia), Slovenian* (Slovenia), Somali* (Somalia), Spanish (Argentina*, Chile*, Latin America*, Paraguay*, Spain, United States, Uruguay*), Swahili* (Kenya), Swahili* (Tanzania), Swedish (Sweden)
T Tagalog (Philippines), Tamil* (India), Telugu* (India), Thai (Thailand), Turkish* (Turkey)
U Ukrainian* (Ukraine), Urdu* (India), Uzbek* (Latin, Uzbekistan)
V Vietnamese (Vietnam)
W Welsh* (United Kingdom)
Z Zulu* (South Africa)

* Language doesn’t support Custom Vocabulary

 

Copilot Agentic

Automatic and autonomous agentic Solutions to drive better customer engagement by automating digital chat conversations with an AI-powered virtual agent. See more here for Copilot Agentic.

A Albanian, Arabic (MSA, Egyptian, Levantine, Gulf, Maghrebi), Armenian, Azerbaijani
B Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese
C Catalan, Chinese (Mandarin Simplified/Traditional, Cantonese), Croatian, Czech
D Danish, Dutch (Netherlands, Belgian/Flemish)
E English (American, British, Australian, Canadian, Indian, Irish, Scottish), Estonian
F Filipino (Tagalog - Philippines), Finnish, French (France, Canadian/Quebecois, African, Swiss)
G Galician, Georgian, German (Germany, Austrian, Swiss), Greek, Gujarati
H Hebrew, Hindi, Hungarian
I Icelandic, Indonesian, Irish, Italian
J Japanese
K Kannada, Kazakh, Korean
L Latvian, Lithuanian
M Macedonian, Malay, Malayalam, Maltese, Marathi, Mongolian
N Nepali, Norwegian (Bokmål, Nynorsk)
P Pashto, Persian (Farsi), Polish, Portuguese (Brazilian, European), Punjabi
R Romanian, Russian
S Serbian, Slovak, Slovenian, Somali, Spanish (Spain, Mexican, Colombian, Argentinian, Chilean, Caribbean), Swahili, Swedish
T Tamil, Telugu, Thai, Turkish
U Ukrainian, Urdu, Uzbek
V Vietnamese
W Welsh

 

CX Sensors 

A specialized tool that enables proactive monitoring of customer issues by triggering alerts based on specific keyword hits, frequency, and time range parameters. See more here for CX Sensors.

A Afrikaans (South Africa), Albanian* (Albania), Amharic* (Ethiopia), Arabic* (Algeria, Bahrain, Egypt, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestinian Authority, Qatar, Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen), Armenian* (Armenia), Azerbaijani* (Azerbaijan)
B Basque*, Bengali* (India), Bosnian* (Bosnia and Herzegovina), Bulgarian* (Bulgaria), Burmese* (Myanmar)
C Catalan*, Chinese (Cantonese Simplified*, Cantonese Traditional, Jilu Mandarin Simplified*, Mandarin Simplified*, Mandarin Traditional*, Southwestern Mandarin Simplified*, Wu Simplified*), Croatian* (Croatia), Czech* (Czechia)
D Danish* (Denmark), Dutch (Belgium*, Netherlands)
E English (Australia, Ghana*, India, Ireland, Kenya*, New Zealand, Nigeria*, Philippines*, Singapore*, South Africa, Tanzania*, United Kingdom, United States, Wales), Estonian* (Estonia)
F Filipino* (Tagalog - Philippines), Finnish* (Finland), French (Belgium*, Canada, France, Switzerland*)
G Galician*, Georgian* (Georgia), German (Austria*, Germany, Switzerland), Greek* (Greece), Gujarati* (India)
H Hebrew* (Israel), Hindi (India), Hindi (Latin)*, Hungarian* (Hungary)
I Icelandic* (Iceland), Indonesian (Indonesia), Irish* (Ireland), Italian (Italy, Switzerland*)
J Japanese (Japan), Javanese* (Indonesia)
K Kannada* (India), Kazakh* (Kazakhstan), Khmer* (Cambodia), Korean (South Korea)
L Lao* (Laos), Latvian* (Latvia), Lithuanian* (Lithuania)
M Macedonian* (North Macedonia), Malay (Malaysia), Malayalam* (India), Maltese* (Malta), Marathi* (India), Mongolian* (Mongolia)
N Nepali* (Nepal), Norwegian* (Norway)
P Pashto* (Afghanistan), Persian* (Iran), Polish (Poland), Portuguese (Brazil, Portugal), Punjabi* (India)
R Romanian* (Romania), Russian (Russia)
S Serbian* (Serbia), Sinhala* (Sri Lanka), Slovak* (Slovakia), Slovenian* (Slovenia), Somali* (Somalia), Spanish (Argentina*, Chile*, Latin America*, Paraguay*, Spain, United States, Uruguay*), Swahili* (Kenya), Swahili* (Tanzania), Swedish (Sweden)
T Tagalog (Philippines), Tamil* (India), Telugu* (India), Thai (Thailand), Turkish* (Turkey)
U Ukrainian* (Ukraine), Urdu* (India), Uzbek* (Latin, Uzbekistan)
V Vietnamese (Vietnam)
W Welsh* (United Kingdom)
Z Zulu* (South Africa)

* Language doesn’t support Custom Vocabulary

 

Digital Engagement: AI Rewriter

Important Information: The generative AI model currently in use supports a wide range of languages. 

  • AI Rewriter can help make conversations with customers easier and faster, with the following features;
    • Recommend tones.
    • Rewrite text.
    • Expand text.

 

Digital Engagement: AI Translator 

  • AI Translator delivers seamless, real-time translations for customer conversations across digital channels. Customer service agents can communicate effortlessly with global customers by providing native-quality translations for both inbound and outbound messages. AI Translator ensures accurate, context-aware translations for efficient multilingual support to customers.
    • Important Note: Please be aware that costs are associated with usage, once the feature is enabled.
AI Translator Languages Code
Amharic am
Arabic ar
Basque eu
Bengali bn
English (UK) en-GB
Portuguese (Brazil) pt-BR
Bulgarian bg
Catalan ca
Cherokee chr
Croatian hr
Czech cs
Danish da
Dutch nl
English (US) en
Estonian et
Filipino fil
Finnish fi
French fr
German de
Greek el
Gujarati gu
Hebrew iw
Hindi hi
Hungarian hu
Icelandic is
Indonesian id
Italian it
Japanese ja
Kannada kn
Korean ko
Latvian lv
Lithuanian lt
Malay ms
Malayalam ml
Marathi mr
Norwegian no
Polish pl
Portuguese (Portugal) pt-PT
Romanian ro
Russian ru
Serbian sr
Chinese (PRC) zh-CN
Slovak sk
Slovenian sl
Spanish es
Swahili sw
Swedish sv
Tamil ta
Telugu te
Thai th
Chinese (Taiwan) zh-TW
Turkish tr
Urdu ur
Ukrainian uk
Vietnamese vi
Welsh cy

 

Interaction Analytics 

An AI-powered analytics tool that transcribes and analyzes 100% of interactions to uncover customer intent, sentiment trends, and new automation opportunities. See more here for Interaction Analytics.

A Abkhaz (Abkhazia), Afrikaans (South Africa), Albanian* (Albania), Amharic* (Ethiopia), Arabic* (Algeria, Bahrain, Egypt, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestinian Authority, Qatar, Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen), Armenian (Armenia), Azerbaijani (Azerbaijan)
B Bashkir (Russia), Basque*, Belarusian (Belarus), Bengali (India), Bosnian* (Bosnia and Herzegovina), Bulgarian* (Bulgaria)
C Catalan*, Central Kurdish (Iran, Iraq), Chinese* (Cantonese Simplified/Traditional, Jilu Mandarin Simplified, Mandarin Simplified/Traditional, Southwestern Mandarin Simplified, Wu Simplified), Croatian* (Croatia), Czech* (Czechia)
D Danish* (Denmark), Dutch* (Belgium, Netherlands)
E English (Australia, Ghana*, India, Ireland, Kenya*, New Zealand, Nigeria*, Philippines*, Scotland, Singapore*, South Africa, Tanzania*, United Kingdom, United States, Wales), Estonian* (Estonia)
F Filipino* (Tagalog - Philippines), Finnish* (Finland), French (Belgium*, Canada, France, Switzerland*)
G Galician*, Georgian* (Georgia), German (Germany, Switzerland), Greek* (Greece), Gujarati* (India)
H Hausa (Nigeria), Hebrew* (Israel), Hindi (India, Latin*), Hungarian* (Hungary)
I Icelandic* (Iceland), Indonesian (Indonesia), Irish* (Ireland), Italian (Italy, Switzerland*)
J Japanese* (Japan), Javanese* (Indonesia)
K Kabyle (Algeria), Kannada (India), Kazakh* (Kazakhstan), Khmer* (Cambodia), Kinyarwanda (Rwanda), Korean (South Korea), Kyrgyz (Kyrgyzstan)
L Lao* (Laos), Latvian* (Latvia), Lithuanian* (Lithuania), Luganda (Uganda)
M Macedonian* (North Macedonia), Malay (Malaysia), Malayalam (India), Maltese (Malta), Marathi (India), Meadow Mari (Russia), Mongolian (Mongolia)
N Nepali* (Nepal), Norwegian* (Norway)
O Odia (India)
P Pashto (Afghanistan), Persian* (Iran), Polish* (Poland), Portuguese* (Brazil, Portugal), Punjabi (India)
R Romanian* (Romania), Russian* (Russia)
S Serbian* (Serbia), Sinhala (Sri Lanka), Slovak* (Slovakia), Slovenian* (Slovenia), Somali (Somalia), Spanish (Argentina*, Chile*, Latin America*, Paraguay*, Spain, United States, Uruguay*), Sundanese (Indonesia), Swahili (Burundi, Kenya*, Rwanda, Tanzania*, Uganda), Swedish* (Sweden)
T Tagalog (Philippines), Tamil* (India), Tatar (Russia), Telugu* (India), Thai (Thailand), Turkish* (Turkey)
U Ukrainian* (Ukraine), Urdu* (India), Uyghur (China), Uzbek (Uzbekistan)
V Vietnamese (Vietnam)
W Welsh* (United Kingdom), Wolof (Senegal)
Z Zulu (South Africa)

* Language doesn’t support Custom Vocabulary

 

Navigator Router Voice (Analyze Voice Message)

A generative AI-powered routing solution that replaces rigid IVR menus by allowing customers to express their needs in natural language to reach the ideal resource. See more here for Navigator Voice.

A Arabic*
C Catalan, Chinese (Mandarin, Taiwanese Mandarin)
D Danish, Dutch
E English (Australia, India, New Zealand*, South Africa*, United Kingdom, United States, Wales*)
F Finnish, French (Canada, France)
G German
H Hindi*
I Italian
J Japanese
K Korean
N Norwegian
P Polish, Portuguese (Brazil, Portugal)
R Romanian*, Russian
S Spanish (Spain, United States*), Swedish

*Language only available if you have Text-to-Speech powered by Amazon Polly enabled in your account. Find more details here.

 

Talkdesk for Salesforce Voice

Talkdesk for Salesforce Voice: An integrated solution that unifies Talkdesk contact center controls and Salesforce CRM data seamlessly within the Salesforce Service Cloud console. See more here for Talkdesk for Salesforce Voice.

A Afrikaans (South Africa), Albanian* (Albania), Amharic* (Ethiopia), Arabic* (Algeria, Bahrain, Egypt, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestinian Authority, Qatar, Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen), Armenian* (Armenia), Azerbaijani* (Azerbaijan)
B Basque*, Bengali* (India), Bosnian* (Bosnia and Herzegovina), Bulgarian* (Bulgaria), Burmese* (Myanmar)
C Catalan*, Chinese (Cantonese Simplified*, Cantonese Traditional, Jilu Mandarin Simplified*, Mandarin Simplified*, Mandarin Traditional*, Southwestern Mandarin Simplified*, Wu Simplified*), Croatian* (Croatia), Czech* (Czechia)
D Danish* (Denmark), Dutch (Belgium*, Netherlands)
E English (Australia, Ghana*, India, Ireland, Kenya*, New Zealand, Nigeria*, Philippines*, Singapore*, South Africa, Tanzania*, United Kingdom, United States, Wales), Estonian* (Estonia)
F Filipino* (Tagalog - Philippines), Finnish* (Finland), French (Belgium*, Canada, France, Switzerland*)
G Galician*, Georgian* (Georgia), German (Austria*, Germany, Switzerland), Greek* (Greece), Gujarati* (India)
H Hebrew* (Israel), Hindi (India), Hindi (Latin)*, Hungarian* (Hungary)
I Icelandic* (Iceland), Indonesian (Indonesia), Irish* (Ireland), Italian (Italy, Switzerland*)
J Japanese (Japan), Javanese* (Indonesia)
K Kannada* (India), Kazakh* (Kazakhstan), Khmer* (Cambodia), Korean (South Korea)
L Lao* (Laos), Latvian* (Latvia), Lithuanian* (Lithuania)
M Macedonian* (North Macedonia), Malay (Malaysia), Malayalam* (India), Maltese* (Malta), Marathi* (India), Mongolian* (Mongolia)
N Nepali* (Nepal), Norwegian* (Norway)
P Pashto* (Afghanistan), Persian* (Iran), Polish (Poland), Portuguese (Brazil, Portugal), Punjabi* (India)
R Romanian* (Romania), Russian (Russia)
S Serbian* (Serbia), Sinhala* (Sri Lanka), Slovak* (Slovakia), Slovenian* (Slovenia), Somali* (Somalia), Spanish (Argentina*, Chile*, Latin America*, Paraguay*, Spain, United States, Uruguay*), Swahili* (Kenya), Swahili* (Tanzania), Swedish (Sweden)
T Tagalog (Philippines), Tamil* (India), Telugu* (India), Thai (Thailand), Turkish* (Turkey)
U Ukrainian* (Ukraine), Urdu* (India), Uzbek* (Latin, Uzbekistan)
V Vietnamese (Vietnam)
W Welsh* (United Kingdom)
Z Zulu* (South Africa)

* Language doesn’t support Custom Vocabulary

 

Autopilot Digital (Intent-Based)

A legacy AI virtual agent that uses pre-defined intent training to automate customer self-service across digital chat and messaging channels. See more here for Autopilot Digital.

A Afrikaans (South Africa), Albanian (Albania), Amharic, Arabic, Armenian, Azerbaijani (Latin, Azerbaijan)
B Basque, Belarusian, Bengali, Bengali (Bangladesh), Bosnian (Bosnia and Herzegovina), Bulgarian
C Catalan, Cebuano, Central Kurdish (Iran), Chichewa, Chinese (Cantonese Simplified, China, Mandarin Simplified/Traditional), Corsican, Croatian, Czech
D Danish, Dutch
E English (General, Australia, Canada, India, United Kingdom, United States), Esperanto, Estonian
F Filipino (Tagalog - Philippines), Finnish, French (Canada, France), Frisian
G Galician, Georgian, German (Germany), Greek, Gujarati (India)
H Haitian Creole, Hausa, Hindi, Hmong, Hungarian
I Icelandic, Igbo, Indonesian, Irish (Ireland), Italian (Italy)
J Japanese (Japan), Javanese (Latin, Indonesia)
K Kannada (India), Khmer (Cambodia), Kinyarwanda, Korean (South Korea), Kyrgyz
L Latin, Latvian, Lithuanian, Luxembourgish
M Macedonian, Malay (Malaysia), Malayalam (India), Maltese (Malta), Maori, Marathi (India), Mongolian
N Nyanja, Nepali (Nepal), Norwegian
O Odia/Oriya
P Persian (Iran), Polish, Portuguese (Brazil, Portugal)
R Romanian, Russian
S Samoan, Scots Gaelic, Serbian, Sesotho, Shona, Sinhala (Sri Lanka), Slovak, Slovenian (Slovenia), Somali, Spanish (Latin America, Spain, United States), Sundanese, Swahili, Swedish
T Tajik, Tamil (India), Tatar, Telugu (India), Thai (Thailand), Turkish, Turkmen
U Ukrainian, Urdu (India), Uyghur, Uzbek (Uzbekistan)
V Vietnamese
W Welsh (United Kingdom)
X Xhosa
Y Yoruba
Z Zulu (South Africa)

 

Autopilot Voice (Intent-Based)

A conversational IVR solution that uses intent-based natural language understanding to automate voice-based self-service interactions. See more here for Autopilot Voice.

A Afrikaans (South Africa), Arabic
B Bengali, Bulgarian
C Catalan, Chinese (Cantonese Simplified, China, Mandarin Simplified), Czech
D Danish, Dutch
E English (General, Australia, India, United Kingdom, United States)
F Filipino (Tagalog - Philippines), Finnish, French (Canada, France)
G Galician, German (Germany), Greek, Gujarati (India)
H Hindi, Hungarian
I Icelandic, Indonesian, Italian (Italy)
J Japanese (Japan)
K Kannada (India), Korean (South Korea)
L Latvian, Lithuanian
M Macedonian, Malay (Malaysia), Malayalam (India), Marathi (India)
N Norwegian
P Polish, Portuguese (Brazil, Portugal)
R Romanian, Russian
S Serbian, Slovak, Spanish (Spain, United States), Swedish
T Tamil (India), Telugu (India), Thai (Thailand), Turkish
U Ukrainian
V Vietnamese
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