AI Supported Languages

The following table shows the languages that Talkdesk AI-based applications support, indicated by an X.

Language Agent Assist CX Sensors Customer Experience Analytics Talkdesk for Service Cloud Voice Virtual Agent Digital Virtual Agent Voice 
Afrikaans (South Africa)***        
Albanian          
Amharic         X  
Arabic (Modern)***      
Arabic (Gulf)***      
Armenian          
Azerbaijani           
Basque          
Belarusian          
Bengali        
Bengali (Bangladesh)        
Bengali (India)        
Bosnian         X  
Bulgarian        
Catalan        
Cebuano        
Chichewa          
Chinese (Cantonese)        
Chinese (China)***
Chinese (Simplified)        
Chinese (Traditional)          
Corsican          
Croatian          
Czech        
Danish
Dutch*
English        
English (Australia)***
English (Canada)        
English (India)***
English (Ireland)***          
English (New Zealand)*** X X X X    
English (South Africa)***          
English (United Kingdom)***
English (United States)***
English (Wales)***          
Esperanto           
Estonian          
Filipino        
Finnish        
French (Canada)***
French (France)***
Frisian         X  
Galician        
Georgian         X  
German (Germany)***
German (Switzerland)***     X  
Greek        
Gujarati (India)        
Haitian Creole          
Hausa          
Hebrew (Israel)***        
Hindi***
Hmong          
Hungarian        
Icelandic        
Igbo          
Indonesian***
Italian (Italy)***
Japanese (Japan)***
Kannada (India)        
Kazakh           
Khmer          
Kinyarwanda          
Korean (South Korea)***
Kurdish          
Kyrgyz          
Latin          
Latvian         X X
Malay (Malaysia)***      
Malayalam        
Maltese          
Mandarin (Taiwan)***    
Maori           
Marathi (India)        
Mongolian          
Nepali          
Norwegian
Oriya / Odia           
Pashto          
Persian***        
Polish  
Portuguese (Brazil)*
Portuguese (Portugal)*
Romanian        
Russian***
Samoan          
Scots Gaelic          
Serbian        
Sesotho           
Shona          
Sindhi           
Sinhala (Sri Lanka)           
Slovak        
Slovenian          
Somali          
Spanish (Latin America)*  
Spanish (Spain)*    
Spanish (United States)***
Sundanese          
Swahili          
Swedish***
Tajik          
Tamil (India)***      
Tatar          
Telugu (India)***      
Thai (Thailand)*         **
Turkish***
Turkmen           
Ukrainian
Urdu          
Uyghur          
Uzbek          
Vietnamese***     X  
Welsh          
Xhosa          
Yiddish          
Yoruba          
Zulu          

 

Notes:

* Language supported by Auto-Detection feature in Customer Experience Analytics (CXA). This feature, when used in AI Launchpad, skips the definition of the ring group requirement or agent configuration of each language. On the first 30 seconds of the interaction recording, it will be used by an algorithm to define the spoken language. 

** Language supported by Custom Vocabulary.

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