| EVENT | SURVEY TEXT | EXPECTED REPLY |
| Welcome message | We'd like to know more about your experience today. From 1-5, how would you rate your experience? 1 being bad and 5 being good. For example: Say 5. |
|
| Feedback acknowledgment and follow-up open comment question | Thank you. Is there anything else you'd like to tell us about your experience? | The customer is expected to reply by providing an open comment. |
| Invalid response | Your response is not valid. Please rate your experience from 1-5. 1 being bad and 5 being good. For example, say 5. |
|
| Final feedback acknowledgment | Thank you. I'll pass this feedback on to the team. Goodbye. | None, this step closes the process. |
Additional Resources