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  1. Knowledge Base
  2. Billing

Billing

Understand how to read your bill, manage licenses, payment methods, and more.

Subscription & Licenses

  • Agents and Licenses
  • Deleting Agents (Legacy)
  • Full and Flex Agents (Legacy)
  • Removing Licenses
  • Subscription Tab, Adding Licenses, and Managing Seats

Billing Console

  • Billing Overview
  • Usage Tab: Track Usage, Free Units, and Credit Commits

Usage & Rates

  • Auto Recharge
  • Downloading and Interpreting Rate Cards
  • One-Time Payments
  • Usage Pricing

Usage Cost Reporting

  • Self-service Usage Cost Reporting
  • Interpreting Cost Reports
  • Interpreting Concurrent Agents Report

Invoices & Payments

  • Invoices Section: Invoice Details & Downloads
  • Credit Card Information

FAQ

  • Billing FAQ
  • Committed Recurring Credit

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