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Subscription & Licenses

• Agents and Licenses
• Deleting Agents (Legacy)
• Full and Flex Agents (Legacy)
• Removing Licenses
• Subscription Tab, Adding Licenses, and Managing Seats

Billing Console

• Billing Overview
• Usage Tab: Track Usage, Free Units, and Credit Commits

Usage & Rates

• Auto Recharge
• Downloading and Interpreting Rate Cards
• One-Time Payments
• Usage Pricing

Usage Cost Reporting

• Self-service Usage Cost Reporting
• Interpreting Cost Reports
• Interpreting Concurrent Agents Report

Invoices & Payments

• Invoices Tab: Invoice Details & Downloads
• Credit Card Information

FAQ

• Billing FAQ
• Committed Recurring Credit