In addition to your licenses, your Talkdesk contract will include usage rates. Admins can download usage pricing by accessing the "Admin" application > Usage tab [1] > Click on Download usage pricing [2].
| Service | Rate Card | Features/Products |
| Contact Center | Call |
Includes calls such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC. |
| Number |
Phone numbers purchased |
|
| Message |
SMS and MMS messages sent/received |
|
| Dialer | ||
| AMD |
Answering Machine Detection |
|
| Voicemail Transcription |
All CX Cloud Editions |
|
| Speech Transcription |
All CX Cloud Editions |
|
| Software | Product Services |
Talkdesk Conversation Orchestrator AI Platform Talkdesk for Salesforce Service Cloud Voice Customer Experience Analytics Social Messaging Digital Connect |
| API Request |