Usage Pricing

In addition to your licenses, your Talkdesk contract will include usage rates. You can download usage pricing by accessing the "Admin" application > Usage tab [1] > Download usage pricing [2].

The "Resource" column on the rate card indicates the type of service whose usage is billable. See below a list of the resources and the products or features to which they correspond.

To learn more about the other columns on the rate card, check the article Downloading and Interpreting Rate Cards.

 

Usage

Wallet Name

Features/Products

Contact Center Services (FKA Telco Usage Aggregator*)

contact center

Includes calls such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC (fka xConnect).  

contact_center_number

Purchased phone numbers

contact_center_message

SMS and MMS messages sent/received

contact_center_call

Talkdesk Dialer

contact_center_amd

Answering Machine Detection

contact_center_voicemail_transcription

All CX Cloud Editions

contact_center_speech_transcription

All CX Cloud Editions

Software (Product Usage Aggregator*)

PRODUCT_ SERVICE

Copilot

AI Platform (Batch/Real-time)

Conversation Orchestrator

Customer Experience Analytics

CX Sensors

Digital Connect

Social Messaging (Facebook Messenger & WhatsApp)

Talkdesk Fax

Talkdesk for Salesforce Service Cloud Voice

Talkdesk Screen Recording

TTS Powered by Amazon Polly

Autopilot Digital

Autopilot Voice

API_REQUEST

Talkdesk Identity

Talkdesk Healthcare Experience Cloud (Athena Health Connector and Epic Connector)

 

*This is how it appears on your invoice.

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