In addition to your license, your Talkdesk contract will include usage rates for telecommunications (Telco) and, if applicable, product usage rates. By default, if you are an Administrator, you can easily download the Telco and product usage rate cards applicable to your account.
Telco Usage Rate Cards:
Price of usage for telecommunications-related charges: e.g. minutes (inbound and outbound) and SMS sent.
Product Usage Rate Cards:
Price of using a given product. In some cases, the usage rate is billed on top of the subscription price.
See related article: How to Download and Interpret your Rate Cards