Usage Pricing

In addition to your licenses, your Talkdesk contract will include usage rates. You can download usage pricing by accessing the "Admin" application > Usage tab [1] > Download usage pricing [2].

The "Resource" column on the rate card indicates the type of service whose usage is billable. See below a list of the resources and the products or features to which they correspond.

To learn more about the other columns on the rate card, check the article Downloading and Interpreting Rate Cards.

 

Usage

Resource

Features/Products

Contact Center (Telco Usage Aggregator*)

CALL

Includes calls such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC (fka xConnect).  

NUMBER

Purchased phone numbers

MESSAGE

SMS and MMS messages sent/received

DIALER

Talkdesk Dialer

AMD

Answering Machine Detection

VOICEMAIL_TRANSCRIPTION

All CX Cloud Editions

SPEECH_TRANSCRIPTION

All CX Cloud Editions

Software (Product Usage Aggregator*)

PRODUCT_ SERVICE

Copilot

AI Platform (Batch/Real-time)

Conversation Orchestrator

Customer Experience Analytics

CX Sensors

Digital Connect

Social Messaging (Facebook Messenger & WhatsApp)

Talkdesk Fax

Talkdesk for Salesforce Service Cloud Voice

Talkdesk Screen Recording

TTS Powered by Amazon Polly

Autopilot Digital

Autopilot Voice

API_REQUEST

Talkdesk Identity

Talkdesk Healthcare Experience Cloud (Athena Health Connector and Epic Connector)

 

*This is how it appears on your invoice.

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