In addition to your licenses, your Talkdesk contract will include usage rates. You can download usage pricing by accessing the "Admin" application > Usage tab [1] > Download usage pricing [2].
The "Resource" column on the rate card indicates the type of service whose usage is billable. See below a list of the resources and the products or features to which they correspond.
To learn more about the other columns on the rate card, check the article Downloading and Interpreting Rate Cards.
|
Usage |
Wallet Name |
Features/Products |
|
Contact Center Services (FKA Telco Usage Aggregator*) |
contact center |
Includes calls such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC (fka xConnect). |
|
contact_center_number |
Purchased phone numbers |
|
|
contact_center_message |
SMS and MMS messages sent/received |
|
|
contact_center_call |
||
|
contact_center_amd |
Answering Machine Detection |
|
|
contact_center_voicemail_transcription |
All CX Cloud Editions |
|
|
contact_center_speech_transcription |
All CX Cloud Editions |
|
|
Software (Product Usage Aggregator*) |
PRODUCT_ SERVICE |
AI Platform (Batch/Real-time) Customer Experience Analytics Digital Connect Social Messaging (Facebook Messenger & WhatsApp) Talkdesk Fax |
|
API_REQUEST |
Talkdesk Healthcare Experience Cloud (Athena Health Connector and Epic Connector) |
*This is how it appears on your invoice.