Talkdesk Identity – Knowledge Base

Talkdesk Identity
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Documentation on how to configure and leverage Talkdesk Identity™ (formerly known as Guardian Identity) to securely authenticate your callers with their voice.

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Last Updated

★ Talkdesk Identity: Overview

Last Updated: November 08, 2022 11:10

November 08, 2022 11:10

Active and Passive Voice Authentication: Overview

Last Updated: October 19, 2022 09:54

October 19, 2022 09:54

Phone Validation Overview

Last Updated: November 15, 2022 10:36

November 15, 2022 10:36

Spoofing Detection Based on the SHAKEN/STIR Protocol: Overview

Last Updated: October 24, 2022 11:48

October 24, 2022 11:48

Identity Tab in Conversations: Overview

Last Updated: November 15, 2022 16:07

November 15, 2022 16:07

Voice Authentication FAQ

Last Updated: October 20, 2022 14:12

October 20, 2022 14:12

Voice Authentication Compliance FAQ

Last Updated: October 20, 2022 14:12

October 20, 2022 14:12

Voice Authentication Consent FAQ

Last Updated: October 20, 2022 14:12

October 20, 2022 14:12

Voice Authentication Contact ID FAQ

Last Updated: October 20, 2022 14:12

October 20, 2022 14:12

Voice Authentication Voiceprint FAQ

Last Updated: October 20, 2022 14:12

October 20, 2022 14:12

Phone Validation FAQ

Last Updated: December 28, 2022 17:50

December 28, 2022 17:50

Spoofing Detection FAQ

Last Updated: November 04, 2022 15:42

November 04, 2022 15:42

Authenticate voice and Enroll Voice in Studio

Last Updated: December 20, 2022 16:36

December 20, 2022 16:36

Configuring Validate phone in Studio

Last Updated: October 24, 2022 11:57

October 24, 2022 11:57

Understanding Utterance and Speaker Verification in Voice Biometrics

Last Updated: October 17, 2022 14:43

October 17, 2022 14:43

Using the Identity Voice Biometrics Opt-In API to automatically ask users consent in the IVR

Last Updated: November 04, 2022 11:11

November 04, 2022 11:11