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Knowledge Base
Talkdesk CXA
Talkdesk Identity
Talkdesk Identity
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Documentation on how to configure and leverage Talkdesk Identity™ (formerly known as Guardian Identity) to securely authenticate your callers with their voice.
Available Articles
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Talkdesk Identity: Overview
Phone Validation: Overview
Spoofing Detection: Overview
Voice Authentication: Overview
Configuring Phone Validation in Studio
Configuring Voice Authentication in Studio
Understanding Utterance and Speaker Verification in Voice Biometrics
Identity Tab in Conversations App: Overview
Using Identity for Monitoring and Reporting
Using Identity Voice Biometrics Opt-In API
Troubleshooting Voice Biometric Failures
Identity: FAQ
Voice Authentication FAQ
Voice Authentication Compliance FAQ
Voice Authentication Consent FAQ
Voice Authentication Contact ID FAQ
Voice Authentication Voiceprint FAQ
Phone Validation FAQ
Spoofing Detection FAQ
Related Release Notes & Product Notices
