Talkdesk Identity
Documentation on how to configure and leverage Talkdesk Identity™ (formerly known as Guardian Identity) to securely authenticate your callers with their voice.
Available Articles
- ★ Talkdesk Identity: Overview
- Active and Passive voice authentication: Overview
- Authenticate voice and Enroll Voice in Studio
- Configuring Validate phone in Studio
- Identity Tab in Conversations: Overview
- Phone Validation FAQ
- Phone Validation Overview
- Spoofing Detection Based on the SHAKEN/STIR Protocol: Overview
- Spoofing Detection FAQ
- Understanding Utterance and Speaker Verification in Voice Biometrics
- Using Identity Phone Validation API for conditional-based routing in Studio
- Using the Identity Voice Biometrics Opt-In API to automatically ask users consent in the IVR