When using active Voice Biometrics, you are required to say a passphrase to enable the system first to establish, and then to check against your unique voiceprint.
Talkdesk Identity™ includes a series of pre-configured pass-phrases.
With some of these passphrases, Identity performs:
1. Utterance checks, i.e., detects if you are saying the right phrase.
- Used to guarantee that the passphrase spoken matches what is being requested of you to say.
2. Second speaker checks, i.e., detects if two users are creating a voiceprint (aka enrolling) as if they were one user only.
- Used to ensure if there is a 1:1 ratio between a voiceprint and a single user.
Passphrases supporting Utterance and Second Speaker Verification
|
Language |
Passphrase |
Utterance Verification |
Second Speaker Verification |
|
English |
Please authenticate me with my voice. |
Yes |
Yes |
|
Spanish |
Por favor verifícame con mi voz. |
Yes |
Yes |
|
Spanish |
Por favor autentícame con mi voz |
Yes |
Yes |
|
German |
Bitte verifiziere mich mit meiner Stimme. |
Yes |
Yes |
|
German |
Bitte authentifiziere mich mit meiner Stimme. |
Yes |
Yes |
|
French |
Vérifiez mon identité grâce à ma voix. |
Yes |
Yes |
|
French |
Authentifiez moi grâce à ma voix. |
Yes |
Yes |
Passphrases not supporting Utterance and Second Speaker Verification
|
Language |
Passphrase |
Utterance Verification |
Second Speaker Verification |
|
English |
My password is my voice. |
No |
No |
|
Spanish |
Mi contraseña es mi voz. |
No |
No |
An admin can also configure a specific custom passphrase, more suitable for their relationship with the customers. In this case, neither utterance or second speaker verification are supported.