The “Concurrent Agents Report” details the list of agents who were logged in simultaneously on a given day for accounts that use the concurrent model. This report is provided on a monthly basis.
You can request a “Concurrent Agents Report” by submitting a ticket here (please select “Billing” in the first drop-down).
Below you can find a table with a description of the columns and values that you may see, in the order by which they appear.
| Field Name | Description |
| Account name | Name of the account |
| Account ID | Talkdesk unique ID for that account |
| Date | Date on which the agent was logged in |
| Last Time of The Day of The High-Water Marker For Agent Concurrency | Last time of the day when re the agents were concurrently logged at the high-water mark |
| User ID | Unique ID for that agent |
| User name | Name of the agent logged in |
| Maximum Number of Concurrent Online Agents | Maximum number of agents logged in simultaneously on that particular date. This value will be repeated for all lines on that date |