The Usage Cost Report tab has all the relevant information about usage-related cost reporting.
To access this page, go to Admin > Usage and click on the Cost reports [1] tab.
On this page you’ll have access to two areas:
1 - Overview [2]: This area is composed of two cards:
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- Usage report card:
- Click on the "View report" button [3] to access a report of all usage charges aggregated by interaction. For more information, please see this Talkdesk Data Dictionary article.
- A Transaction details report is also available by clicking on the link [4]. For more information, please see this Talkdesk Data Dictionary article.
- Invoiced usage card: This card contains the amount of usage invoiced for the previous month. Click on the "Download usage pricing" button [5] to learn more information regarding charged values.
- Usage report card:
2 - Other reports: This area contains four cards that contain a link to access a report specific to:
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- Type [6]: Analyze types of usage by calls, API requests, SMS, among others. For more information, please see this Talkdesk Data Dictionary article.
- Country [7]: Analyze usage charges by country. For more information, please see this Talkdesk Data Dictionary article.
- Ring group [8]: Analyze usage charges by ring group. For more information, please see this Talkdesk Data Dictionary article
- Phone number [9]: Analyze usage charges by phone number. For more information, please see this Talkdesk Data Dictionary article
Note: The reports can also be found in the list of reports in Talkdesk Explore™ and share the same functionality where you can filter data and change the date range.
There’s also a "View dashboard" button [10] to access the Billing usage dashboard In Talkdesk Explore™.
This dashboard contains relevant information such as: Total usage, Usage by type, Inbound and outbound by country and by type, Top 10 Agent, among others.
It’s possible to change the dates by clicking on the "Change Date Filter" option and adjusting the date as intended.