Get up to speed with the classic Talkdesk experience in Callbar and Main.
Agents Dashboard in Talkdesk Classic
- Calls Section (Legacy)
- Contact Activity (Legacy)
- Contact Lists and Tags (Legacy)
- Contact Profile (Legacy)
- Contacts Tab (Legacy)
- Creating a New Contact (Legacy)
- Call Controls (Legacy)
- Call Transfer Types (Legacy)
- Call Transfer Options
- Creating a Hotlist of External Favorite Phone Numbers
- Call Conferencing (Legacy)
- Adding Notes to a Call (Legacy)
Call Handling Preferences
- Agent-initiated Pause and Resume Call Recording
- Automatic vs Customized Outbound Caller ID
- Configuring an Outbound Caller ID
- Enabling Desktop Notifications
- Forwarding Calls to an External Phone Number When Agents are Busy (Legacy)
- ★ Callbar FAQ
- ★ Using Callbar
- Call Switching in Callbar
- Callbar App for Salesforce
- Callbar App for Zendesk
- Callbar Call Parking
Callbar Chrome App
FAQ - Configuring Talkdesk
- Is it possible to change the amount of time the call rings each agent?
- Can I add a form on my website or app so my customers can request an agent to call them?
- How many agents should be rung at a time?
- How are calls routed?
- Is it possible to add other customer service phone numbers to our Talkdesk account ?
- How do I remove an agent that no longer works at my company?
FAQ - Using Talkdesk
- Does Talkdesk Offer Training for Customers?
- Resetting a lost or forgotten Talkdesk password
- Are there numbers that I cannot call from Talkdesk?
- How does Talkdesk route calls to the If-No-Answer phone number?
- Do you have a mobile app?
- Is there a way to have ringing tone come through the speakers and the phone call through the headset?
Managing an IVR in Talkdesk Classic
Managing Contacts in Talkdesk Classic
Managing Queue Settings in Talkdesk Classic
- Activating the Queue Callback (Legacy)
- Activating the Queue to Voicemail (Legacy)
- Call Switching (Legacy)
- Customizing the Available Agents Greeting (Legacy)
- Customizing the Delay Announcement Message (Legacy)
- Customizing the Full Waiting Queue Message (Legacy)
Managing Voicemail Settings in Talkdesk Classic
- Can I download my call recordings and voicemails?
- Configuring the Limit for Voicemail Length
- Configuring Voicemail Transcriptions
- Customizing the Voicemail / Not Answered Message
- Disabling Voicemail
- Email notifications for voicemails