Customizing the Voicemail / Not Answered Message (Legacy)


  • These instructions apply to Classic Inbound Routing. To learn how to configure voicemail preferences with Talkdesk Studio, please refer to our documentation.
  • After a Voicemail greeting is recorded or uploaded through Conversations, Admins must not update the Agent’s Voicemail greetings message via Talkdesk Classic (Voicemail / Not Answered Message). The greeting message must always be updated via Conversations.


When no agent is available to answer a call, the caller will be redirected to voicemail and the "Voicemail / Not Answered Message" will play (even when voicemail is disabled and the caller is not allowed to leave a recording).

To customize the Voicemail Message your callers hear, please follow these instructions:


  1. Log in to your Talkdesk account as an administrator.
  2. Select the Admin section [1].
  3. Click on the Numbers tab [2], on the left-hand side.
  4. Click on the phone number for which you would like to configure the customized voicemail message [3].


5. Select the Greetings tab [4].

6. Scroll down until you see "Voicemail / Not Answered Message" [5].

7. Add a new message by following the steps below:

  • Click the Add New Message [6] link. Or, you can choose an already existing message [7].
  • Assign a name by typing it into the box next to Message Name [8]. This will be the label applied to your Voicemail / Not Answered Message in Talkdesk and will be shown in the dropdown list. Callers will not hear this message's name.
  • If you would like to type in a message to be converted to an audio voicemail message to play to callers, select Text to Speech [9] and type your message next to the box labeled Message [10].
  • Alternatively, if you have a pre-recorded message that you would like to play to callers, select Upload File and click the Choose File button. Talkdesk currently supports MP3 and WAV file types. If you have a file saved in another format, you can convert it to a format we support by using this tool.

8. Save your new message [11].

9. Once you have finished, select Save at the bottom of the page.


Important: repeat these steps for each required phone number in your account.


All Articles ""
Please sign in to submit a request.