Can I add a form on my website or app so my customers can request an agent to call them?

Yes, using Callbacks in Studio API flows. If your customers want to initiate Callbacks from a website or application (e.g., web-to-lead form), you can use a Studio API-triggered flow with a Callback component. The behavior is the same as that of queue callback calls, where the agents will receive an inbound call that they have to accept; this generates the outbound call.

For more information, please check our documentation about using callbacks in Studio API flows.


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