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  3. FAQ - Configuring Talkdesk

FAQ - Configuring Talkdesk
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Answers to some of the most frequent questions asked by admins while using Talkdesk

Available Articles

  • Is it possible to change the amount of time the call rings each agent?
  • Can I add a form on my website or app so my customers can request an agent to call them?
  • How many agents should be rung at a time?
  • How are calls routed?
  • Is it possible to add other customer service phone numbers to our Talkdesk account ?
  • How do I remove an agent that no longer works at my company?
  • How to set up BYOC with Talkdesk
  • Can I change the Hold Music and Ringtone?
  • Can I use my favorite song as custom hold music?
  • Can I display a business name or custom text as my caller ID?
  • Can I disable the auto-logoff due to inactivity feature?
  • Calls are not being forwarded to my toll free number. Why?
  • How do I add an administrator to my account?
  • Use of Asterisks - Disabling Machine Recognition
  • Where are your servers located?
  • Can I create "call groups" for our queue? 
  • How do I disable inbound calling so that only outbound calling is available?
  • Do I need to refresh the list of agents available for transfers?
  • Can I pick up another call while I'm waiting to transfer a call?
  • How do I enable forward-to-phone?
  • Can I change the email address of a user?
  • Which audio files are supported for greetings and hold music?

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