FAQ - Configuring Talkdesk

FAQ - Configuring Talkdesk
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Answers to some of the most frequent questions asked by admins while using Talkdesk Classic.

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Last Updated

Is it possible to change the amount of time the call rings each agent?

Last Updated: November 22, 2021 15:03

November 22, 2021 15:03

Can I add a form on my website or app so my customers can request an agent to call them?

Last Updated: October 03, 2022 14:58

October 03, 2022 14:58

How many agents should be rung at a time?

Last Updated: October 17, 2022 15:33

October 17, 2022 15:33

How are calls routed?

Last Updated: October 24, 2022 12:05

October 24, 2022 12:05

Is it possible to add other customer service phone numbers to our Talkdesk account ?

Last Updated: December 06, 2021 19:43

December 06, 2021 19:43

How do I remove an agent that no longer works at my company?

Last Updated: November 30, 2021 11:12

November 30, 2021 11:12

BYOC with Talkdesk

Last Updated: October 27, 2022 11:03

October 27, 2022 11:03

Can I change the Hold Music and Inbound/Outbound Tones?

Last Updated: January 13, 2023 21:59

January 13, 2023 21:59

Can I use my favorite song as custom hold music?

Last Updated: December 20, 2021 11:34

December 20, 2021 11:34

Can I display a business name or custom text as my caller ID?

Last Updated: September 26, 2022 09:02

September 26, 2022 09:02

Calls are not being forwarded to my toll free number. Why?

Last Updated: December 23, 2021 15:44

December 23, 2021 15:44

How do I add an administrator to my account?

Last Updated: January 09, 2023 15:39

January 09, 2023 15:39

Use of Asterisks - Disabling Machine Recognition

Last Updated: November 22, 2021 15:14

November 22, 2021 15:14

Where are your servers located?

Last Updated: May 16, 2022 13:26

May 16, 2022 13:26

Can I create "call groups" for our queue?

Last Updated: November 30, 2021 11:01

November 30, 2021 11:01

How do I disable inbound calling so that only outbound calling is available?

Last Updated: November 18, 2021 12:07

November 18, 2021 12:07

Do I need to refresh the list of agents available for transfers?

Last Updated: April 07, 2022 13:59

April 07, 2022 13:59

Can I pick up another call while I'm waiting to transfer a call?

Last Updated: December 23, 2021 15:44

December 23, 2021 15:44

How do I enable forward-to-phone?

Last Updated: September 14, 2022 15:58

September 14, 2022 15:58

Can I change the email address of a user?

Last Updated: December 19, 2022 10:55

December 19, 2022 10:55

Which audio files are supported for greetings and hold music?

Last Updated: November 08, 2021 12:16

November 08, 2021 12:16

How can we help?