FAQ - Configuring Talkdesk – Knowledge Base

FAQ - Configuring Talkdesk
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Answers to some of the most frequent questions asked by admins while using Talkdesk Classic.

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Is it possible to change the amount of time the call rings each agent?

Can I add a form on my website or app so my customers can request an agent to call them?

How many agents should be rung at a time?

How are calls routed?

Is it possible to add other customer service phone numbers to our Talkdesk account ?

How do I remove an agent that no longer works at my company?

Can I use my favorite song as custom hold music?

Does Talkdesk Support CNAM (Caller ID Name)?

Calls are not being forwarded to my toll free number. Why?

Can I change the Hold Music and Inbound/Outbound Tones?

Use of Asterisks - Disabling Machine Recognition

Where are your servers located?

Can I create "call groups" for our queue?

How do I disable inbound calling so that only outbound calling is available?

Do I need to refresh the list of agents available for transfers?

Can I pick up another call while I'm waiting to transfer a call?

Can I change the email address of a user?

Which audio files are supported for greetings and hold music?