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Knowledge Base
Talkdesk Classic
FAQ - Configuring Talkdesk
FAQ - Configuring Talkdesk
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Answers to some of the most frequent questions asked by admins while using Talkdesk Classic.
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Is it possible to change the amount of time the call rings each agent?
Can I add a form on my website or app so my customers can request an agent to call them?
How many agents should be rung at a time?
How are calls routed?
Is it possible to add other customer service phone numbers to our Talkdesk account ?
How do I remove an agent that no longer works at my company?
Can I use my favorite song as custom hold music?
Can I display a business name or custom text as my caller ID?
Calls are not being forwarded to my toll free number. Why?
Can I change the Hold Music and Inbound/Outbound Tones?
How do I add an administrator to my account?
Use of Asterisks - Disabling Machine Recognition
Where are your servers located?
Can I create "call groups" for our queue?
How do I disable inbound calling so that only outbound calling is available?
Do I need to refresh the list of agents available for transfers?
Can I pick up another call while I'm waiting to transfer a call?
How do I enable forward-to-phone?
Can I change the email address of a user?
Which audio files are supported for greetings and hold music?
Related Release Notes & Announcements